Al Futtaim Jobs - UAE National_Receptionist | Lexus | Dubai (Dubai, AE)

Job Requisition ID: [[41001]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

The Receptionist is responsible for receiving the walk-in customers at the showroom and addressing their queries as well as handling incoming calls to facilitate and enhance communication flow throughout the showroom.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

 

• Receive and assist customers in the showroom by directing them to the concerned staff member (Sales Consultant or Managers where required) to ensure their requirements are met and maintain the standards of the overall customer experience
• Attend to all incoming calls and transfer calls to the concerned staff members.  Take note of any messages for staff members that are not available and pass on the message in a prompt manner
• Facilitating outgoing calls for staff members and keeping track of any personal calls being made to make sure they are charged to the respective individual.
• The receptionist is also expected to deal with customer enquiries such as showroom timings, locations, telephone numbers etc…; technical queries and complaints are to be transferred to the designated staff members.
• Assist in various admin related tasks during idle times

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

• During busy/peak/promotion/sale periods there could be an overwhelming number of customers entering the showroom

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

 

• Must hold a High School Degree
• ICDL or equivalent desired

 

Minimum Experience:

• At least 3 years of experience in a similar role gained in the service industry in a reputed organization

 

Job-Specific Skills:

 

• Good communicator in English; Arabic an advantage
• Knowledge of PBX Board handling

 

 

Behavioral Competencies :

 

• Effective Communicator
• Interpersonal Skills
• Customer Service Skills (Strong presence over the phone)

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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