Fleet Service Lead Agent, Tower (Philadelphia, PA, US)

Location: Philadelphia Intl Apt (PHL-TRML)
Additional Locations: None
Requisition ID: 31385

About The Job

Provide planning, communication and operational direction to all departments in the Hub and support to IOC.

Responsibilities

Research and record pertinent flight data and information regarding the daily operation.
Acquire and maintain all hub controller positions; i.e. ramp control, GMS, Turn Coordinator, Future Planner, arrival radio / FLIFO input / times radio, and flight monitor.
Gather and disseminate operational information to all areas.
Plan and prepare for each complex to give direction to all areas of customer service.
Follow through with the successful execution of planned and unplanned operations.
Consider all relevant information to track, determine and accurately record flights and operational information.
Provide answers and direction in a variety of situations to all areas of the operation and vendors.
Initiate and execute plans to provide on-time departures, baggage performance reliability and excellent customer service.
Emergency situation coordination and notification for medical, hazmat and security situation.
Perform any other duties as needed by the operation or as directed by the Hub Control Center Manager.
Conduct on-the-job-training on a regular basis.

The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.

Qualifications

Minimum Qualifications

Minimum one year ramp or passenger service experience or equivalent
Detailed knowledge of all operational computer and communication programs
Excellent basic math skills
Understand and clearly communicate using the English language
High School Diploma
Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill
Leadership capabilities including effective verbal, written and interpersonal skills
Proven ability to lead others to achieve business results
Ability to interact with numerous departments and levels of management
Ability to perform multiple tasks simultaneously and accurately

Preferred Qualifications (In Priority Order)

Minimum three years of airport operational experience
Proficient in the following systems: GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word
Familiar with ATC Ground Control Language
College Degree

Additional Locations: None
Requisition ID: 31385

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