Fleet Service Lead Agent, Tower (Philadelphia, PA, US)
Location: Philadelphia Intl Apt (PHL-TRML)
Additional Locations: None
Requisition ID: 31385
About The Job
Provide planning, communication and operational direction to all departments in the Hub and support to IOC.
Responsibilities
- Research and record pertinent flight data and information regarding the daily operation.
- Acquire and maintain all hub controller positions; i.e. ramp control, GMS, Turn Coordinator, Future Planner, arrival radio / FLIFO input / times radio, and flight monitor.
- Gather and disseminate operational information to all areas.
- Plan and prepare for each complex to give direction to all areas of customer service.
- Follow through with the successful execution of planned and unplanned operations.
- Consider all relevant information to track, determine and accurately record flights and operational information.
- Provide answers and direction in a variety of situations to all areas of the operation and vendors.
- Initiate and execute plans to provide on-time departures, baggage performance reliability and excellent customer service.
- Emergency situation coordination and notification for medical, hazmat and security situation.
- Perform any other duties as needed by the operation or as directed by the Hub Control Center Manager.
- Conduct on-the-job-training on a regular basis.
The terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.
Qualifications
Minimum Qualifications
- Minimum one year ramp or passenger service experience or equivalent
- Detailed knowledge of all operational computer and communication programs
- Excellent basic math skills
- Understand and clearly communicate using the English language
- High School Diploma
- Ability to work in fast-paced, high stress environment handling critical situations with accuracy and skill
- Leadership capabilities including effective verbal, written and interpersonal skills
- Proven ability to lead others to achieve business results
- Ability to interact with numerous departments and levels of management
- Ability to perform multiple tasks simultaneously and accurately
Preferred Qualifications (In Priority Order)
- Minimum three years of airport operational experience
- Proficient in the following systems: GMS/Gate View, GET, QIK, SABRE, DECS, MSExcel and Word
- Familiar with ATC Ground Control Language
- College Degree
Additional Locations: None
Requisition ID: 31385
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