Jobs in Egypt - Technical Support Engineer 1 at DELL

Technical Support Engineer 1 at DELL

Location: New Cairo

Job Description:

  • Updating and reporting on customer cases opened through the Live Optics ticketing system
  • Application of technical expertise using standard operating and diagnostic procedures to resolve technical issues. Troubleshooting issues within a customer environment.
  • Effective communication of procedural and technical issues to internal and external customers in a fast-paced environment.
  • Monitoring and tracking of all service calls. Provision of status updates at regular intervals and communication of status to customers using tracking databases/systems.
  • Development of technical and business knowledge related to Live Optics and any hardware/software/firmware related to Live Optics features.
  • Liaise with Engineering to determine the best path to resolution for customer issues

Job Requirements:

         Education:

  • Bachelor’s degree or equivalent experience in a ticket-based Technical Support or Customer Service role

Relevant Experience:

  • 0-2 years of experience.

Technical Knowledge/ Skills/ Training required:

  • Understanding of Storage, Virtualization, and other data center technologies
  • Solid understanding of operating systems and basic Microsoft Active Directory administration
  • Ability to quickly learn new technologies as required
  • Ability to solve problems and troubleshoot issues through review of technical logs and use of diagnostic tools
  • Strong customer focus
  • Ability to work independently and manage time effectively

To Apply:
https://jobs.dell.com/job/cairo/technical-support-engineer-1-live-optics/375/12714994

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