Jobs in Egypt - Technical Support Engineer 1 at DELL

Technical Support Engineer 1 at DELL

Location: New Cairo

Job Description:

Updating and reporting on customer cases opened through the Live Optics ticketing system
Application of technical expertise using standard operating and diagnostic procedures to resolve technical issues. Troubleshooting issues within a customer environment.
Effective communication of procedural and technical issues to internal and external customers in a fast-paced environment.
Monitoring and tracking of all service calls. Provision of status updates at regular intervals and communication of status to customers using tracking databases/systems.
Development of technical and business knowledge related to Live Optics and any hardware/software/firmware related to Live Optics features.
Liaise with Engineering to determine the best path to resolution for customer issues

Job Requirements:

Education:

Bachelor’s degree or equivalent experience in a ticket-based Technical Support or Customer Service role

Relevant Experience:

Technical Knowledge/ Skills/ Training required:

Understanding of Storage, Virtualization, and other data center technologies
Solid understanding of operating systems and basic Microsoft Active Directory administration
Ability to quickly learn new technologies as required
Ability to solve problems and troubleshoot issues through review of technical logs and use of diagnostic tools
Strong customer focus
Ability to work independently and manage time effectively

To Apply:
https://jobs.dell.com/job/cairo/technical-support-engineer-1-live-optics/375/12714994

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