(USA-WA-Seattle) Station Supervisor - Safety and Compliance

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Station Supervisor drives time line and regulatory compliance at departure gates by ensuring tools and equipment are available and working for employees to perform their job functions effectively, and by investigating reports of delays and other irregular flight activity. This role supervises the safety and compliance program within the Seattle station and assists customer service agents and customer relations to ensure passenger service standards are maintained or exceeded. Scope & Complexity - This people-manager position supports station safety and compliance operations activities for Alaska Air Group (AAG) and its subsidiaries. Key Duties - Supervises and drives time line and regulatory compliance at departure gates. - Investigates and reports delays and irregular flight activity and proposes solutions for how to avoid such delays in the future. - Ensures tools and equipment are available and working for employees to perform job functions effectively and removes other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed). - Monitors compliance with FAA and company regulations and periodically reviews applicable documents. - Supervises ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implements plans and schedules to ensure the availability of equipment. - Supervises customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensures passenger service standards are maintained or exceeded. - Supervises all Customer Service Agents (e.g., counter, baggage, gates, departure coordinators, vendor oversight) in scheduling, training, attendance, discipline, contract administration, and performance. Provides timely coaching, feedback and development opportunities. - Represents Alaska Airlines Customer Service at various meetings with the Port and other airlines. - Performs other duties as assigned. Job-Specific Skills Required - A minimum of 2 years of transportation operations experience, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations. - Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams. - Proven ability to effectively and tactfully communicate with others. - Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts). - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. Preferred - An Associate of Arts or an Associate of Science degree - Experience with implementation and enforcement of a safety and compliance program - Training experience. - Experience coaching and counseling employees on performance related issues. - Experience as a supervisor, acting supervisor or lead. - Experience scheduling shift work and administering budget controls. Job-Specific Leadership Expectations - Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **START YOUR NEW JOURNEY NOW** Submit your application by 9/15/2019 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35190 **Location** Seattle, WA **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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