Al Futtaim Jobs - Job Controller - Toyota Al Ain Service Centre - Al Ain (Al Ain, AE)

Job Requisition ID: 35450 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Job Controller - Toyota Service Center Al Futtaim - Al Ain (Band C)

The position which is solely responsibility for recovering resources used to repair a vehicle is the link between customer facing staff and the workshop.  A controller must pre-advise any changes that affect a vehicle under his control and be able to give progress information on each vehicle on demand while scheduling work to meet promised delivery times.

 

Duties:

•    Technically competent to understand the customer needs and requirements mentioned on the repair Orders.
•    Able to provide detailed explanation on jobs to be carried out on vehicle to the technician.
•    Assign orders / jobs to available technicians as per the skill metrics / training certification.
•    Assign repair order / jobs to achieve promised times. Notify service advisors / reception supervisor to revise promised delivery times where inaccurate, additional work authorized, parts delay, technical difficulties and ensure promised delivery time are met.
•    Assign and follow up sublet jobs on the repair orders.     
•    Monitor technician planning board and daily schedules as per monthly roster.
•    Follow Job Progress Control Board SOP to ensure chips visualize the progress, workshop capacity, pending orders, job stoppage.
•    Monitor technician performance to meet set target of utilization, productive efficiency, and overall productivity.
•    Monitor standard operation manual flat rates usage for every job, provide feedback if the same is not available / missing for possible update in system (SAP).
•    Regularly follow up with technicians / technical advisors on the progress of the vehicles and record the same in SAP header text as per SOP to ensure service advisor can provide updates to customers.
•    Communicate any and all changes that affects a vehicle to the concern person of the department e.g. Completion time, parts shortage, extra work, warranty rejection, damage found, delayed diagnosis etc.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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