Jobs in Egypt - Order/Bundle Delivery Mgr at Orange

Order/Bundle Delivery Mgr at Orange

Location: Nasr City

Job Description:

• The ODM  is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed.He/She is to manage several RFCs in parallel as per his workload capacity and is accountable for their successful delivery, on time and right first time.Provide additional support to Pre-sales and Project Managers on VPN change Management requests on case-by-case basis.Meet or exceed the targets set by the management with regards to Customer Satisfaction and quality of network implementations.Assist in validating the detailed technical design/commercial info of RFC once approved by customer  of standard / complex network changesHas a very good knowledge of network services and CISCO trouble shooting to ensure smooth and 1st time installations and provide support needed to all technical change mgmt teams in orders to help for the timely resolution of any encountered challenges.To own all the communications Management whether internally or externally and periodic reporting to all customers and stakeholders. To provide visibility into the status and progress of activities, connections, and dependencies across the organization. The ODM  activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQThe ODM is to have good understanding of the industry to which Orange Business Services customer belongs, as well as a broad understanding of the Orange Business Services environment.

Change Management activities:

• Upon RFQ sign off by the HQ customer, the ODM  is assigned to the account of the HQ customer and  is accountable for:
• Communication and reporting towards the HQ Customer in order to provide overview of the delivery planning (or Service Transition) and retrieve all required inputs.RFQ content validation, resources plan setup, order assignment of the delivery team in the Service Transition provisioning system (SESAM), and communication of the booked resources to all involved actors in this order Service Transition lifecycle.

During the Service Transition, the ODM  is accountable for:

• RFC progress follow up.Exceptions processes management, proactively taking ownership of incidents, adjusting the planning, owning the escalations, and providing updates to the HQ customer.

Before closing the RFC, ODM  is responsible for:

• Performing data integrity checks of the RFC within different tools, used during the Service Transition phase. This implies tools understanding and also knowledge of technical content of the RFC.Timely setting Ready for Service date and issuing the (SCN) Service Commencement Note.Ensuring the correct setting of the Ready for Billing date in a timely manner and in accordance with the defined commercial guidelines.- managing the billing rejection & escalation coming from the Billing team whenever required and ensuring that the actual owner deal with the clarification in a timely manner

Key Tasks and Responsibilities:

• Is responsible for the end-to-end Service Transition process up to the first billing report.Is fully empowered to drive the delivery and take decisions on:
• Order prioritizationresource allocation delivery schedule set upissue/risk management proactive communication to client escalations
• Is responsible for the order quality and database accuracy by ensuring that
• All team members are using correct and consistent data to deliver the orderThe order closure status and to align all systems if a misalignment has occurred
• Is responsible for the Time Management:
• Estimate times for all activities and prepare delivery schedule.Control performance to meet the deadlines according to the schedule.

Key Accountabilities :

• Human Resources Management
• Interact with all stakeholders, maintain engagement of team members.
• Is responsible for the communications Management:
• Internal and external communications and management reporting.Provided visibility into the status and progress of activities, connections, and dependencies across the organization.
• Is responsible for Risk Management
• Ensure early capture of risks and preparation of mitigation plan

Decision Making, Authority:

• Full Order Owner with Accountability for all elements therein
• Works autonomously to ensure service implementation within committed time frames and meeting major milestones
• Demonstrates initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
• Empowered to propose alternative implementation logistics solutions to fulfill customer requirements for problem resolution
• Escalation Authority empowered to escalate to higher levels of management

Job Requirements:

Technical Knowledge/ Skills/ Training required:

Knowledge & Abilities:

• For the Detailed Skills and Abilities required and their proficiency level, please refer to the Service Implementation Competency Matrix
• Communicate, organize face to face customer meeting
• Manage a team with different profiles and specific skills
• Organize, plan and manage by himself the delivery of a standard order
• Organize, plan and manage the delivery of complex order following the guidelines of a PM
• Understand network architecture and components
• Speak English
• Work in a virtual team environment.

Critical Required skills:

• Fluent English Fluent French (specific for French Order Delivery Management)
• Computer Skills (MS office, MS project,.. etc.)
• Good knowledge of Network Services
• Simplicity, Agility, Flexibility, Adaptability and Autonomous
• Results Driven
• Customer Service Orientation
• Integrity/Honesty
• Multi Cultural understanding (diversity)Communication (Oral, Written) & Networking Skills

Desirable required Language skills :

• Fluent second language (German, French, Italian,…etc.)

Mandatory Functional and Technical Skills:

• Technical Network related Certificates (CCNA, CCNP, . Technical related)
• Project Mgmt Certificates (PMP, Prince,..)
• Previous position OBS/FT Group/knowledge of company culture, applications and processInt.
• Service Delivery Commercial Tools (GOLD, Qouto..)
• Service Delivery Provisioning Tools (Fileade, OPAS, SESAM, MachX…)
• CISCO Trouble shooting
• Standard Network Services (IPVPN, Ethernet,.. )
• New Network Services (Business VPN, Network Boost, IEL.. )AGN, IGN
• Architecture
• LAN protocols
• Flexible computing, Mobile SSH
• Project Management
• Network Engineering
• Presentation skills (Oral and Written)

Soft & Leadership Skills:

• Creativity & Initiative
• Global Effectiveness
• Decision Making
• Prioritization, Balance & time management
• Problem Solving
• Negotiation Skills
• Organizational Skills (Planning & coordination)Relationship Building / Management
• Matrix management
• Conflict management

Emotional intelligence                                          

        To Apply:
https://orange.jobs/jobs/offer.do?joid=86277&lang=en

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