Jobs in Egypt - Senior Operations Manager – MSI Center VPO Head at Orange

Senior Operations Manager – MSI Center VPO Head at Orange

Location: Nasr City

Job Description:

• Is accountable for VPO activity for the Egypt Multisourcing Service Integration (MSI) Center, including ownership of end-to-end connectivity solutions (SD-WAN, WAN, LAN, WLAN, etc.) throughout the design, build, and run network related activities,   He / She has overall responsibility for the performance and productivity of an organization composed of multiple managers and 40+ team members, including the quality of service provided by OBS and any relevant external vendors.  A professional approach to continuously develop and drive innovation, optimization and improvement plans are key building blocks for this role. An active engagement with project management, operations teams, external vendors, and the customers are important elements of the role.   Responsibilities include, but are not limited to:
• Ensure performance in line with contractual SLAs and internal KPIs, including technical, performance, and customer satisfaction.
• Ensure OBS and customer change management processes are followed by all team members.  Define and or improve processes to drive improvement.
• Ensure a culture of first time right and no outage due to change.  Measure and demonstrate performance improvement.
• Cultivate an environment of continuous improvement and innovation.
• Provide a fair and supportive environment for the team members to plan/ participate in associated development and training programs for the team.
• Assessment and allocation of new and existing tasks, in conjunction with information from other organizations.
• Reporting, including but not limited to operational performance, productivity, and customer satisfaction.

Escalation management.

• Lead or participate in crisis situations.
• Performance assessment of staff and associated HR support activity, including staff data accuracy (eg: GOALS, PIMS and STEP tools).
• Recruitment, coaching , and target setting of VPOs in line with company strategy/rules.
• Develop innovative proposals to continuously drive improvement and add value to the business.
• Present operational dashboards to highlight trends and value generation opportunities.
• Assist on process improvement and evolution, in conjunction with various stakeholders within Orange Business Services, vendors, and the customer.
• Measuring organizational quality, identifying service quality limitations and weaknesses. Develop and propose corrective actions, process improvements and support agreed improvement actions.

Job Requirements:

       Relevant Experience:

• 15+ years of work experience in telecommunications or IT, with strong technical background.
• Proven track record in transversal/matrix management, management of teams  or third party vendors.
• 5+ years leading technical operations teams, including manager of managers.
• Proven leadership skills with virtual teams.

Technical Knowledge/ Skills/ Training required:

• Strong understanding of ITL principles.  PMP a plus
• Language Skills: English (if not mother tongue, fluent written and verbal), French and/or German is a plus.
• Technical Skills: Network/connectivity (SD-WAN, WAN, LAN, WLAN, etc.), IT Services, Mobility, Voice and/or integration solutions and technologies.
• Soft Skills: excellent communication, negotiation, presentation, organization skills.  Experienced with communicating to C-level executives.
• Is fully empowered to coordinate of all entities involved in performance of our solutions.
• Can work well under pressure and can handle escalations calmly and competently.  Ability to lead technical crisis situations.
• Proactive, can-do attitude.
• Diplomacy, tact and multi-cultural awareness.
• Tenacity and persistence.

        To Apply:
https://orange.jobs/jobs/offer.do?joid=85925&lang=en

Tips for updating your Resume:
https://careeradvancers.org/resume-cv-tips/