Al Futtaim Jobs - Client Support Engineer (Dubai, AE)

Job Requisition ID: 43340 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

KEY ROLE SPECIFIC ACCOUNTABILITIES:

 

• Resolve problems and issues via telephone or providing clarifications by e-mail or site visits ensuring quality in accord with agreed service levels.
• Coordination with AFG Service desk and providing first and second level support and/or scheduling on-site support mechanism to resolve internal customer issues.
• Providing analytical and technical solutions to fulfil use requests.
• Deliver solutions with a customer service focus
• Execute projects in line with project specifications and coordination with the Customer Support Manager to provide the appropriate support requirements for projects.
• Provide support to meet the hardware and software requirements for projects and/or IMAC’s within the environment/user community.
• Participate in the In house training to share knowledge and experiences with the customer support team, with a view to gaining and imparting technical expertise in the profile.
• Assist customers in clarifying the IT procurement needs arising within the user group and provide justification for selection of the most appropriate hardware that will meet the business requirement.

 

PERSON SPECIFIC REQUIREMENTS:

 

Education:

Degree or Diploma in Electronics / Computer Science/ Information Technology and /or related certification e.g. MCSE, CCNA, ITIL.

Good knowledge of Desktop hardware and software trouble shooting.

 

Minimum Experience and Knowledge:

4 years technical experience in maintenance of hardware and software, including some support to Network Operations.

Job-Specific/Technical Skills required to complete the tasks:

• Strong background on client computing technologies covering the area of Desktops/Laptops/POS and mobile computing.
• Knowledge of PC and peripherals related technologies and allied systems, products and solutions, and the infrastructure business. Computer software skills e.g. Windows, Internet, E -mail, MS Office.
• Ability to develop good relationships with colleagues and key stakeholders
• Ability to organise and prioritise work in an effective manner
• Ability to work under pressure
• Ability to work well in a team.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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