Al Futtaim Jobs - Information Desk Attendant | IKEA | Cairo Festival City (Cairo, EG)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

Arab Emirates.

About You
You are a customer focused individual who is accountable for his decisions and is engaged in continuous leadership..
What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day

Education

Minimum Qualifications and Knowledge: 

• High School

Minimum Experience: 

• 2 years in a similar role.       
• Working as Customer Service or Receptionist                                 

Job-Specific Skills: Dealing with customers, Analytical Skills, Effective Communication

About the role
Role Purpose

To oversee and provide support on the Information desk, in order to assist customers in a friendly and professional manner

KEY ROLE SPECIFIC ACCOUNT ABILITIES: 

• Greets and welcomes customers on arrival at the store.
• Answer all customer inquiries and provide guidance on how to shop with IKEA.
• Handles routine customer complaints promptly and courteously.
• Log customer feedback on CRM System to build knowledgebase of frequent complaints/ inquiries with relevant solutions.
• Ensure that customers are dealt with professionally to ensure maximum customer satisfaction.
• Makes announcements and pages the person the visitors have asked to see.
• Ensures Customers’ bags are stored safely and security.
• Ensures Shopping tools and catalogues are available for the customers.
• Provides bags / trollies as appropriate.
• Ensure all system procedures are adhered to as per policy / procedure.
• Provide Customer Senior with constant suggestion improvements.
• Provide customers with catalogues when requested.

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

Apply now

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