Al Futtaim Jobs - Service Contract Controller | Famco | Dubai (Dubai, AE)

Job Requisition ID: 39399 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

JOB PURPOSE:

The job holder is responsible for collating information, generating reports and monitoring service contracts profitability. The role involves interaction with customers, workshop team and sales team. The responsibility also includes presentation of reports related to service contracts to senior management.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks.

 

Description of the Accountability:

Collating Information from the ERP system or other sources related to Service Contracts and generate reports.

Alerts the workshop manager / higher management about the exceptions which may affect the profitability of the service contracts.

Presentation of reports related to service contracts to higher management.

Prepares and shares relevant reports with the Principals related to Service Contracts.

Maintains Contact with Service Contract Customers for technical and commercial matters.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job.

• Stringent requirement from customers for vehicle/bus uptime – possibility of penalties in case of delay in repairs of buses under contract

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

• Diploma in Mechanical / Automotive or bachelors degree
   
  Minimum Experience:

• Minimum 3 years hands on experience in service contracts management in a reputed automotive dealership
   
  Job-Specific Skills:
   
• Good communicator in English; Arabic an advantage
• Sound technical knowledge
• Requisite knowledge in MS office
• Valid UAE drivers’ license
• Ability to think analytically
• Planning and organizing
   
  Behavioral Competencies :
   
• Customer Focus
• Adaptability
• Effective Communication
• Continuous Self Improvement
• Innovation
• Result Oriented
• Team Work Effective Communicator
• Interpersonal Skills

 

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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