Al Futtaim Jobs - UAE National | Receptionst | Lexus - DFC Dubai (AE)

Job Requisition ID: [[42945]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

1. Build long-term relationships with customers to ensure customer retention & loyalty.
2. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
3. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
4. Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment
5. At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services
6. rendered by the business.
7. Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
8. Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

 

The Service Advisor is the most critical contributor to the CSV and NPS scores for the branch and needs to demonstrate an extremely high level of customer relationship skills to increase customer retention for the brand.

 

This is a revenue-generating role and is crucial for achieving budgeted service & other sales revenue targets every month.

 

This position directly interacts with:

• Customers  
• Reception Managers
• Aftersales Managers and
• Workshop Teams

 

This role is often required to work extended hours to achieve targets and deliver on customer commitments.

The Service Advisor also plays crucial role in obtaining the optimum scores in the Principal’s (TMC) dealer clinic activities.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

Diploma or Bachelor of Automobile /Mechanical Engineering.

 

Minimum Experience: 

3 to 5 years overall experience with automotive industry, preferably in a similar service role.

 

Job-Specific Skills:

Working knowledge of MS office, SAP knowledge preferred,

Customer handling skills

Good communication skills.

Conversant English & basic Arabic speaking

Technically proficient

Product and process knowledge

Behavioural Competencies:

Customer oriented

Honest and responsible,

Culturally sensitive

Good Team work

Excellent interpersonal skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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