Jobs in Egypt - ACS Senior Support Engineer – Database at Oracle
ACS Senior Support Engineer – Database at Oracle
Location: Heliopolis
Job Description:
ÿ Delivering high quality technical services to ACS customers.
ÿ Ensuring adherence to internal methodology, tools and quality standards.
ÿ Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities
ÿ Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required
ÿ Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS
ÿ Manage and resolve Customer Requests according to product main strategy and model.
ÿ Respond and resolve customer issues within Key Performance Indicator targets.
ÿ Maintain an up-to-date and in-depth knowledge of new products.
ÿ Ensure the timely completion of planned proactive tasks and Customer Requests.
ÿ Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
ÿ Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
Job Requirements:
Education:
- A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience.
Technical Knowledge/ Skills/ Training required:
- Strong knowledge of UNIX, Linux and/or Windows.
- Experience in RAC, DB Performance, DB patching/DB upgrades or Backup/Recovery is a must.
- Experience in one or more of the following technical areas is a plus:
- Oracle Security Products, Oracle Data Guard, Oracle Golden Gate, SQL Tuning, Corruption, Exadata , Super Cluster, ZFS, ZDLRA.
- Having excellent written and spoken English is a must with strong Communication skills.
- Candidate should have Customer focus, working globally, team working and results orientation skills.
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