Jobs in Egypt - Call Center Trainer at Digital Works

Call Center Trainer at Digital Works

Job Description:

Developing and creating material for both soft skills and technical
Delivering training sessions for customer service representatives
Ensure individual development and tracking of each trainee
Co-ordinate with other trainers to update and improve any process and material
Conduct role-playing activities to develop interpersonal skills (e.g. call handling)
Identify individual and team skills gaps
Schedule regular training update and refresher sessions (e.g. monthly or quarterly)
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Assess the impact of each educational course on staff performance and client satisfaction
Maintain updated records of training curricula and material

To Apply:

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