Jobs in Egypt - Call Center Trainer at Digital Works
Call Center Trainer at Digital Works
Job Description:
- Developing and creating material for both soft skills and technical
- Delivering training sessions for customer service representatives
- Ensure individual development and tracking of each trainee
- Co-ordinate with other trainers to update and improve any process and material
- Conduct role-playing activities to develop interpersonal skills (e.g. call handling)
- Identify individual and team skills gaps
- Schedule regular training update and refresher sessions (e.g. monthly or quarterly)
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
To Apply:
https://dgitalworks.freshteam.com/jobs/fOQeKnDBAd_X/call-center-trainer
Tips for updating your resume:
No comments: