Jobs in Egypt - Delivery Lead at Digital Works

Delivery Lead at Digital Works

Job Description:

Optimize CSRs performance from both a quality and efficiency perspective
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Address disciplinary and/or performance problems according to company policy.
Identify training needs and maintain all Nestle R&D specific training material
Drive knowledge transfer within the team
Roster distribution to achieve the target
Provide input/feedback to Management team where required
Remain well versed in Call Monitoring policies, procedures, standards and documentation

To Apply:

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