Jobs in Egypt - Manager 2, Technical Support at Dell

Manager 2, Technical Support at Dell

Location: New Cairo

Job Description:

Always be obsessed with Customer Satisfaction
Attract, hire, develop, reward and motivate your team – we want them to be the best
Inspire your team to be Customer-first, always
Build relationships and work with other Dell departments to provide proactive, responsive and timely solutions to Customer issues
Lead your team through escalated Customer situations
Always act with Integrity: Ensure appropriate systems, policies, budgets, controls and procedures are in place to support sound, legal practices that follow Strategic direction of the wider business.
Embrace Diversity – we want your team to be the best it can be, no constraints
Protect our Brand – retain high standards while working with both internal and external customers and colleagues

Job Requirements:

Relevant Experience:

Technical Knowledge/ Skills/ Training required:

Excellent interpersonal and communication skills
Strong people orientation – you are able to listen, collaborate and negotiate to always achieve excellent outcomes
Proven leadership skills making you capable of motivating a team of professionals to over achieve their goals and objectives
Ability to travel – not frequent, but necessary to retain cross-team relationships and keep your skills well honed
College or University education with emphasis on Computer Science or Business Administration. Not vital (experience and potential are more important), but you will need to be able to learn fast and quickly assess a situation to make an informed decision of what to do next.

To Apply:
https://jobs.dell.com/job/cairo/manager-2-technical-support/375/14214700

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