Jobs in Egypt - Senior Advisor, Supportability Engineer at DELL

Senior Advisor, Supportability Engineer at DELL

Location: New Cairo

Job Description:

Analyze workload drivers within the support organization and identify opportunities for initiatives to reduce overall workload volume, improve quality, and increase support efficiency
Drives improvements in usability, customer and product metrics to comply with industry standards, such as NPS/NSS, Workload hours, or other standards.
Proactive analysis of volume and trends
Identification and investigation of systematic quality issues
Identification and investigation of workload/ cost reduction opportunities
Impact analysis and scoping
Cost and quality KPI projections
Demonstrate a sense of urgency and act with professionalism when managing critical or sensitive issues
Communicate key technical and program information to wider Support organization

Job Requirements:

Relevant Experience:

7+ years of related experience with a Bachelor’s degree; or 5+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
7+ years of service experience with computer products, be technically proficient and have a working knowledge of service and product offerings.

Technical Knowledge/ Skills/ Training required:

Advanced communication/presentation skills with strong ability to interact with executive leadership
Strong ability to lead, influence and implement change across businesses
Understanding and awareness of global components such as cultural differences, time zones, etc.
Ability to problem solve and communicate risks / impact to deliverables effectively
Advanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other team members through technical expertise
Advanced understanding quality tools, data, and processes and can use those tools to influence design decisions and improvements within organization
Ability to deal with ambiguous situations within project, across organization

To Apply:
https://jobs.dell.com/job/cairo/senior-advisor-supportability-engineer/375/13694658

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