Jobs in Egypt - Senior Engineer, Technical Support at Dell

Senior Engineer, Technical Support at Dell

Location: New Cairo

Job Description:

Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues. Identifies, documents and escalates customer issues to senior resources when required.
May need to engage and work with other teams across Dell Technologies to resolve more complex issues
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases
Part of a Subject Matter Team, an escalation point for frontline level engineers.
Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies.
Responsible for sharing all acquired knowledge concerning problem resolution and regularly submits content to the knowledge database
Flexibility working in shifts, holidays and on-call.

Job Requirements:

Relevant Experience:

At least 4+ years previous experience in a Technical Support Role (2nd or 3rd level support)

Technical Knowledge/ Skills/ Training required:

Ability to understand and troubleshoot Networking issues. Familiarity with Cisco switches, and network management an advantage
Detailed knowledge of Virtualization technologies such as VMWare vSphere, vSAN, ESXi, NSX
Ability to work in a team environment.
Detail-oriented with excellent communication skills.

To Apply:
https://jobs.dell.com/job/cairo/senior-engineer-technical-support/375/14178007

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