Jobs in Egypt - Change Implementation Owner at Orange

Change Implementation Owner at Orange

Location: Nasr City

Job Description:

Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management.

Ø validate and classify the change request according to its complexity defined in the Change catalogue

Ø Register changes as needed to handle requests for change or receives change requests from other change initiators

Ø Determine the risk and impact for requested changes

Ø prepare implementation plans by creating tasks

Ø Implement simple and standard change requests for IPVPN & Enterprise Telephony

Ø For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer

Ø Monitor the progress of changes.

Ø Monitor and report quality of first time right, on-time change implementation

Ø Ensure and monitor delivery of change implementation within agreed lead times

Ø Perform the pre-checks before the change window time

Ø Guide the field Engineer for all scheduled change activities

Ø Perform the post-implementation review

Ø Check with the customer that his application is running with no problems.

Ø Send success report to all involved entities after the completing the change

Ø Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can access

Ø Manage Project and bulk change requests using standard process and procedures

Ø Assess, prioritize, respond and report on time for expedite requests

Job Requirements:

Education:
Ø Degree in telecommunication and/or computer sciences engineering field

Ø CCNA is a must

Ø CCNA Voice or CIPT certified person is preferable

Ø ITIL Foundation Knowledge

Ø ITIL Foundation Certified is preferred

Relevant Experience:

Ø 1-3 years’ experience in telecommunications field

Ø 1-2 year of – Experience in networking operational environment (IPT/VOIP/IP)

Ø 1-3 years’ experience in a customer oriented position

To Apply:
https://orange.jobs/jobs/offer.do?joid=85038&lang=en

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