Lead Agent, Airport Operations - Mexico SJD (Los Cabos, BCS, MX)

Location: Los Cabos Intl Apt (SJD-TRML) 
Additional Locations: None
Requisition ID: 35612 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible to management for coordination of the overall operations within an assigned functional area.

What you'll do

 

• Conducts agent observations and associated activities
• Administers local training programs, responsible for scheduling and manpower utilization
• Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
• Assists management in the completion of admin duties to include the maintenance of required departmental records
• Acts as a company representative when assigned.
• Supervises passenger service personnel engaged in providing airport ticket counter and terminal services, including: ticketing, flight information, making and adjusting reservations, assigning seats, checking baggage, ticketing lift and lost and found. 
• Provides technical guidance in resolving customer service and operational problems occuring during tour on duty.
• Responsible for scheduling and manpower utilization.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Passenger service experience required
• High school diploma
• Profile requirements as outlined in the passenger service manual section 10-7 reservations and ticket office edition
• Above average administrative and analytical techniques
• Demonstrates above average qualities of leadership, initiative and judgment
• Must be able to read, write, fluently speak and understand English and the native language

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 35612 

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