Al Futtaim Jobs - HR Analyst - Workforce Management | HR Shared Services | Dubai (Dubai, AE)

Job Requisition ID: 42634 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Team

Employee Services is Al-Futtaim’s centralised HR Shared Services team that is accountable for service delivery across the Group’s business footprint. With over 22,000 employees in 8 countries in the MENA region, the services offered span the entire employee life cycle.   A key function of this team, Workforce Management, which oversees Group-wide Payroll inputs, reporting lines and Employee Master data management operates out of the corporate Head Office in Dubai and this role sits within this team in Group HR.

 

The HR Analyst - Workforce Management will be responsible for the following:

• Resolve support tickets/cases raised in their assigned domain to the target SLA standards related to:
• Payroll Inputs (Claims/Reimbursements, Over Time, Incentives etc.)
• Employee Correspondence
• Org Structures and Position Management
• Time Management
• Adherence to Manpower Budgets
• Medical Insurance
• Master data preventive checks and validations: Ensure that employee master data quality & accuracy to be met at all times through ‘Right First Time’ approach, especially data changes/ updates which have direct impact on payroll.
• Continuous Improvement: recommend solutions to enhance process efficiency and contribute to improvements in HR Service delivery
• Working in a highly data sensitive environment, HR Analyst is responsible to Protect Data Privacy at all time and adhere to confidentiality requirements to promote zero breach of office security policy. 
• Jointly cultivate and contribute to a learning and knowledge sharing culture within the team
• Support cyclical Events and Special Projects as assigned
• Ensure compliance to department SOPs and organizational policies 
• Keeping department operating procedures for processes handled current and updated
• Assist in the creation and publishing of Key department operational metrics such as SLAs, FCRs and Volumes

 

Requirements:

• Minimum educational attainment of a Bachelor’s degree or equivalent (preferably in HR/Business Management or Technology)
• 3-5 years’ work experience in a fast-paced, HR service delivery/operations environment with HR Shared Services experience in a large organization preferred.
• 3-5 HR Generalist experience 
• Exposure to Large Scale HR ERP solutions (SAP and SuccessFactors experience preferred)
• Advanced user of office productivity tools & techniques (eg. MS Word, Excel, Power Point, Outlook, Visio etc.)
• Multi-tasking experience in a fast-paced environment, completing large scale/ bulk data entry demands with speed and accuracy in a detailed work environment. 
• Understanding of HR business processes and best practices
• LEAN process methodology exposure
• Arabic Language (fluent in reading, writing and speaking) an asset
• Sound understanding of reporting/dashboard concepts
• Knowledge/awareness of HR Labor law in the GCC
• Key Competencies – HR Operational Excellence, Schedule Adherence,  Analytics, Innovation and Process Improvement, Customer Focus, Effective Communication, Team Work and Resilience

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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