Specialist-Mortgage Collections, AA Credit Union Payment Collection and Recovery (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 55631 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Credit Union Team within the American Airlines Credit Union.
• ​Responsible for collecting on delinquencies, primarily related to mortgages, while at the same time reinforcing American Airlines Credit Union’s mission of member advocacy.

What you'll do

• ​Handles collections on mortgage loans and controlling losses to AACU
• Follows up on payment arrangements and broken promises to pay
• Creates and maintains detailed collection documentation of all accounts worked
• Prepares and gathers documentation for Workout Loans and Modifications
• Reviews all credit and loan documents as well as membership cards
• Reviews credit bureau reports
• Sends appropriate collection correspondence
• Updates address information
• Performs skip tracing and payment transfers
• Refers foreclosures and charge-offs for management review
• Handles REO properties
• Reviews Short Sale Requests
• Establishes Fair Market Value for properties in foreclosure and REO
• Assists on IVR/ACD AND Dialer, when requested

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED equivalency
• 3 years' experience in mortgage collection, including foreclosures and REO management

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business or equivalent relevant field
• Knowledge of FDCPA and the Texas Act

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to handle legal matters, such as suits for foreclosure, sequestration, writs and judgments
• Possess well-developed decision-making skills and the ability to exercise good judgment, with a strong emphasis on reaching decisions that are in the best interest of AACU
• Skilled in excellent oral and written communication skills
• Ability to interact professionally with all organizational levels
• Ability to work independently and with minimal supervision
• Skilled in effective time management skills and proficiency while handling multiple projects/tasks
• Ability to type 35 WPM with 100% accuracy
• Bilingual in Spanish is a plus
• Ability to maintain satisfactory performance and attendance
• Must pass applicable American Airline equivales pre-hire compliance checks
• Must have acceptable credit history, which will be verified
• Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 55631 

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