Al Futtaim Jobs - Service Engineer - Elevators & Escalators | Al Futtaim Engineering | Dubai, U.A.E. (Dubai, AE)

Job Requisition ID: 46414 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

The Service Engineer - Elevators will be responsible for achieving annual turnover with planned gross margin, ensuring 100% customer satisfaction and ensuring the on-time contract renewal, ensure a reduced breakdown ratio or in line with manufacturer standards and achieve casual jobs as budgeted.

Commercial

• Ensure the AMC contracts are renewed on time with increased rate.
• Ensure the AMC & casual job payments are collected on time.
• ensure the profit and loss rate achieved as per budget. 

Customer Satisfaction

• Ensure customers are satisfied during the maintenance and renew the contract on time
• Ensure the customer satisfaction survey are done yearly and customer complaints are addressed promptly on time.

Sales and Execution

• Identify the potential customers and submit the quote for equipment upgradation and convert to casual job orders.
• Conduct market study and ascertain the old unit and convert to modernization jobs.

Technical Expertise

• Meet and minimize the breakdown ratio as targeted, liaising with manufactures and ensuring the equipment’s are shutdown not more than 24 hours.
• Ensure the PPM & repair works are carried as per schedule.
• Ensure the spares parts available to maintain the equipment as per manufacturer standards.
• Ensure the replacement of defective spares are done proactively in line with manufacturer recommendations.
• Plan effectively for completion of casual jobs. 

Quality

• Understand client’s requirement and develop quality plan. 
• Adhere to quality procedures of company QMS, maintain the reports.
• Organize third party inspections as per client requirements and ensure no major snags.

Knowledge and Training

• Good knowledge in international / local standards.
• Train the service team regularly to attend breakdowns in multiple brands. 
• Ensure service teams are trained for new product upgrades
• Use and continually develop leadership skills.

HSE procedures

• Adhere to and ensure compliance with company safety standards and procedures
• Achieve company’s HSE objectives.

The Service Engineer - Elevators will report to the Service Manager - Elevators however, channels exists for direct communication with other members from the senior leadership team at weekly meetings or as and when required. 

To be a successful in this role, you should have a diploma / bachelor's degree apecialised in Mechanical / Electrical / Electronics & Communication Engineering or a equivalent related qualification. Minimum of 8 years’ relevant experience working in the capacity of a Service Supervisor / Engineer within the elevator industry. Experience in GCC countries is added advantage.

The ideal candidtae should have strong analytical and trouble shooting skills. Good understanding of commercial/financial terms and revenue realising. Previous experience in creation of enquiries for upgradation/modernisation of elevators/escalators. Sound knowledge of the international standards of equipment’s. Prior experience in  preparation of method statements for repair and casual jobs. Good knowledge in MS Office. Experience in SAP is added advantage. UAE Driving licence will be an added advantage.

The Service Engineer - Elevators will have to demonstrate excellent leadership qualities, be customer focused and be able to handle multiple and often conflicting priorities. It is essential the incumbent should have excellent interpersonal skills, communication & influencing at all levels – to be able to coordinate in a multi-disciplinary environment both internal and external and a collaborative management style. Excels at operating in a fast pace, community environment. Ability to motivate and provide technical guidance to technicians and sub-contractors. Ability to sustain positive teamwork environment. Have the ability to look at situations from several points of view. Delegate responsibilities effectively. Should have a high comfort level working in a diverse environment. Open to direction and collaborative work style and commitment to get the job done. Manage cross-functional relationships effectively.

 

REF: RV

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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