Al Futtaim Jobs - UAE National_RECEPTION SUPERVISOR| LEXUS | DUBAI (Dubai, AE)

Job Requisition ID: [[42134]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

To provide a supervisory management function for all service advisor.  To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service & experience.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. Customer Experience focused

 

• Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Omonetashi.
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
• Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
• Ensure the tracking of the financial performance of each Service Advisor.
• Staff Management:
• Conduct daily feedback and operational meetings to review daily expectation and deliverables
• Provide a daily tracking of performance and review daily.
• Ensure contingency plans are in place for staff that are sick, on leave or staff attending training.
• Ensure opening and shutdown procedures are in place.
• Ensure that each and every staff member has a clear job description and objectives and are aware of all disciplinary and grievance procedure
• Motivate and encourage team to participate in employee and customer engagement forums
• Provide training calendars and enroll all staff of training relevant to their job duty and responsibility
• Ensure all staff adhere to Lexus standard.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

To deliver Lexus standard of customer experience.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge

Diploma or Degree in :  Automobile / Mechanical/Electrical  Engineering Degree

Minimum Experience:  UAE National fresh graduate with a relevent university graduate.

Job-Specific Skills: 

• Ability to provide outstanding customer service
• Ability to maintain strong administration and presentation skills
• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
• Ability to operate all equipment necessary to perform their job

Behavioral Competencies : 

• • Integrity
  • Analytical
  • Customer Orientated
  • Follow-up
  • Oral Communication
  • Teamwork
  • Planning and Organizing
  • Perseverance
  • Assertiveness
  • ask Orientated

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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