Jobs in Egypt - NORF Specialist at Orange

NORF Specialist at Orange

Location: Nasr City

Job Description:
– Managing and scheduling customer changes that is related to Network optimization projects
– Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
– Configuration preparation (Layer2 and Layer 3)
– Point of contacts for queries and escalations concerning change management
– Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
– In depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits, SITA legacy protocols & links etc.
-Well organized with the ability to work under pressure with minimal supervision
– Document all troubleshooting and a change management actions via the electronic case management system(MSA).
– Support field services technical Engineer for all scheduled change activities for CPE and node.
– SPOC for all technical matters related to Orange node and for customers projects on each change request.
– Coordinating with PTTs for troubleshooting the operational issues of link.
– Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
– End-to-end ownership of all orders directly received from Access optimization teams.
– Generate Change Guideline for implementation
– Create/manage change requests in change management Tools

Job Requirements:

• Degree/Equivalent in computer science, telecommunications or related discipline.
• 3-5 years experience in direct relation skill set in telecommunication industry
• 3-5 years experience in a customer oriented position
• Cisco Routing and switching expertise essential. Voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.
• Fluent in both spoken and written English.
• Good time management, and organizational skills
• Proactive, self motivated and determined attitude.
• Problem solving skills.
• Good interpersonal and communication skills.
• Decision Making ability
• Ability to comprehend complex situations and synthesize into simple solutions
• Create action plans to resolve Customer Implementation blocking factors
• Ability to multi task with little supervision
• Ability to reason for alternative solutions
• Ability to make decisions with minimal direction
• Ability to provide status updates which provide customers with comprehensive updates
• Ability to make decisions in an ambiguous environment
• Ability to strategically think of continuous process improvements
• Ability to work on a shift basis (24×7)

To Apply:
https://orange.jobs/jobs/offer.do?joid=88939&lang=EN

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