Jobs in Egypt - Site Manager at Amazon

Site Manager at Amazon

Location: Maadi

Job Description:

• Help develop and drive the overall direction, coordination, and evaluation of Seller Support activity within the EU Network and our Cairo site.
  · Collaborate with internal partners to build input-focused operating plans for achievement of key measures
  · Build working culture where accountability, transparency, and collaboration are the norm and where rapid deep dives into root causes of defects causing Seller paid is a standard operating practice
  · Tirelessly advocate for improvements to systems and processes that will benefit Associates and/or Sellers
  · Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site leadership
  · Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our Sellers issues; encourage risk-taking and advocacy on behalf of Sellers
  · Create closed-loop feedback processes where Associates are encouraged to be active participants in identifying opportunities for improvements to Seller Experience, workplace conditions, and internal tools.
  · Work with finance team to develop and manage to annual expense budget
  · Build collaborative relationships with leaders in other departments
  · Foster a work environment that respects and is responsive to the needs of a diverse staff
  Focus and deliverables in first 12 months:
  · Achieve site-wide improvements in quality metrics including first-contact resolution, re-open rates, total time to resolution, and customer satisfaction.
  · Improve the efficiency of the Cairo operations to enable achievement of our cost objectives.
  · Implement development programs for the Cairo leadership and improve the rate of internal advancement within the centre.
  · Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause Seller pain and associate frustration.
  · Improve the experience of the Cairo associates as measured by improvements in attrition and associate engagement surveys.

Job Requirements:

         Education:

• A Bachelor’s degree is required

Relevant Experience:

• A minimum of 10+ years of people management and operations leadership experience, to include four years in a senior management role in a fast paced, customer obsessed technical/Customer Service environment.

Technical Knowledge/ Skills/ Training required:

• This person will possess a proven track record of leading large teams to high levels of performance and developing future leaders.
  · Excellent communication skills, analytical skills, and flexibility are essential.
  · This role will require some travel within the EU and occasional international travel.

To Apply:
https://www.amazon.jobs/en/jobs/887938/site-manager

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