Jobs in Egypt - Senior Engineer, Technical Support at DELL

Senior Engineer, Technical Support at DELL

Location: New Cairo

Job Description:

Obtain data from customers to get a thorough understanding of customer requirements and problems.
Work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution.
Interface with customers via e-mail, phone and/or WebEx.
Analyze logs and core files as needed to work towards resolution of customer issues.
Work with 3rd party service providers in the process of analyzing and resolving customer issues.
Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.
Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Isilon product family.
Create content for the knowledge base through accurate case documentation.

Job Requirements:

Relevant Experience:

To Apply:
https://jobs.dell.com/job/cairo/senior-engineer-technical-support/375/14325038

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