Jobs in UAE - Business Center Manager at Hill International – UAE
Business Center Manager at Hill International – UAE
Job Description:
- Supervise the team through daily coaching and monitoring of their tasks.
- Delegate tasks to the respective team members according to their responsibilities and supervise while actioned.
- Monitoring the team performance via all methods of communications with requestors.
- Ensure that the daily inspections are conducted from the respective team members allocated on their specific floors.
- Review the weekly damage report provided by the team.
- Follow up with the escalation process when there is an urgent inquiry from the management to either replace or modify the current items located in the operating areas.
- Provide the necessary approvals to the respective sections for any modification work in the operating areas.
- Coordinate with the respective IT team to ensure that there is technical support replacement in case of any absence.
- Managing several business centers, meetings rooms & conferences halls in Abu Dhabi & Ruwais.
- Preparing substitute coverage plan for the team members to ensure that the business operations are not affected while the team members are on leave or absent.
- Provide a routine report monthly to the Management for review to identify how many meetings are facilitated.
- Assist in developing, presenting, and implementing guidelines and procedures to ensure smooth function of operation as well as the Group employees to have a satisfactory experience when using Business Centers’ facilities and services.
- Oversees and manages Business Center’ conference/meeting room scheduling, including booking, de-conflicting competing scheduling requests and relocating customers to alternative rooms as per the requirement of the meeting.
- Creating all the necessary forms related to operations and services as well as ensuring that all are up to date prior to submitting to the requestors.
- Maintaining a proper recording management system in the shared folder.
- Serves as a liaison between requestors and other departments and ensuring that all the meetings shall be arranged on a priority basis and according to its objective.
- Provides advice and assists customers with conference/meeting room reservation scheduling or use as well as training if required or supervise the team if needed during the training.
- Manage all recurring booking requests and contact the end-user in advance for alternative meeting rooms before the expiration.
- Preparation of monthly reports related to the Business Center Bookings.
- Submit all necessary reports to the Section Head related to booking, inventory and operations report.
- Gathering the Customer Satisfaction Survey Feedbacks from all the end-users that are conducting their meetings within our operating areas and submit a monthly report to the Head Section.
- Creating a marketing plan alongside the Coordinators for the Business Center operating areas and coordinate with the necessary focal points.
- Review sales data, market trends, forecasts and new product information prepared by the Coordinator.
- Monitors budgets by comparing and analyzing actual results with plans and forecasts.
- Develop price quotations, presentations and proposals for Management as required.
- Cover any operating areas when and where required without affecting the business operations.
Job Requirements:
Education:
- A Bachelor’s Degree in a relevant discipline is preferred.
Relevant Experience:
- Minimum 10 years of experience working in a related field (tourism and hospitality degree/experience in 5-star hotels is a plus).
- Banquet experience in 5 star hotels is a must.
Technical Knowledge/ Skills/ Training required:
- An in-depth understanding of Emirati culture.
- A high degree of computer literacy and demonstrated ability to integrate technology in the workplace.
- Excellent verbal and written communication skills and demonstrated competency to interact with people at all levels of the organization.
- Well-developed organizational and presentation skills.
- The ability to work effectively as a supervisor and team member in a multi-cultural environment.
- A demonstrated willingness to engage in professional development activities to develop and improve new and current skills and to adapt to the evolving needs of the organization.
- Familiar will local authority’s requirements and procedures.
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