Jobs in UAE - Regional EA Manager at PwC

Regional EA Manager at PwC – UAE

Job Description:

Internal Process

Actively manage recruitment of new EAs, assessing requirements against the operating model, obtaining approvals, interviewing candidates and liaising with the relevant partners and directors to agree on suitable candidates.
Manage performance of EAs in conjunction with the team leaders and office managers.
Manage EA allocations, working with the team leaders and office managers to optimise the allocations.
Act as an escalation point for issues raised by partners/directors or EAs and work with the relevant individuals to resolve these issues.
Embrace the offsite EA model and manage the gradual move of EA support from onsite to offsite.
Ensure all EAs are appropriately trained and are performing the role as set out in their job descriptions.
Set the EA budget and manage costs in line with budget, reviewing monthly spend and providing explanations for variances to the office senior manager.
Manage EA cost allocations to lines of service on a quarterly basis.
Oversee the EA team leaders and ensure they are managing day to day work allocation, providing cover for leave and managing attendance. Deal with any issues that arise.

Learning and Growth

Coach and develop direct reports, overseeing their assigned tasks and dealing with any issues that arise
Recruit and onboard new EAs
Train new EA staff
Coordinate with other departments (i.e. HC, Finance, IT, etc.) to get EAs on boarded
Act as people manager for up to 12 EAs
Act as supervisory org leader for all EAs, approving leave and performing other necessary tasks
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Embrace the digital agenda, leading by example and looking for digital ways to improve efficiency of processes

Job Requirements:

Education:

Bachelor’s degree required
Relevant Experience:
3+ years’ management experience in a professional services environment, or equivalent internal experience

Technical Knowledge/ Skills/ Training required:

Pragmatic and objective approach to problem solving and ability to multitask
Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
Strong interpersonal and consultative skills in order to consult and build strong credible relationships with a broad range of stakeholders
Strong managerial presence with customer focus and ability to manage a team to provide high level of service
Strong coaching and mentoring skills
Excellent oral and written communication
Demonstrates sensitivity together with the ability to negotiate effectively and influence others when appropriate
Seeks and applies knowledge and skills, continually striving to improve within role. Advocate best practice in this regard to others.
This role requires an effective team player who is able to promote and demonstrate one Firm and team working, contributing to the goals and objectives of the office management function
Should possess a strong focus on customer service. Advocate best practice in this regard and demonstrate in role.
Will need to keep up to date with EA best practice, changes to systems policies and procedures
Must be flexible, able to work with change, adapting as appropriate and encouraging others to do so
Ability to work accurately whilst under tight time constraint and high-quality standards
Discretion skills and ability to maintain confidential data

To Apply:
https://www.pwc.com/m1/en/careers/experienced-jobs/description.html?wdjobreqid=115642WD&wdcountry=ARE&wdjobsite=Global_Experienced_Careers

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