Jobs in UAE - Tech Lounge Expert at PwC – UAE

Tech Lounge Expert at PwC – UAE 

Job Description:

• Deliver a customer centric service to all PwC employees.
  ● Actively participate as part of a team to create an innovative technology focussed
  environment where customer satisfaction is primary.
  ● Take pride in actively delivering a service providing a focal point for customer interaction
  and support for all hardware and software issues including [but not limited to] client,
  mobility, wireless, printing, connectivity, applications.
  ● Maintain/resolve all assigned open incidents/tasks within ticket queue in a timely
  manner.
  ● Participate in cross functional teams on new technology introduction projects to ensure
  the site is prepared to deploy, educate and support the new solutions.
  ● Adhere to all business policies and standards around security and compliance.
  ● Provide candid feedback and suggestions for improvements to the Tech Lounge service.
  ● Be a friendly knowledgeable resource for customers with regard to technology use, PwC
  working policies and procedures.
  ● Establish strong, open working relationships with customers at all levels.
  ● Proactively anticipate, identify and resolve problems, applying knowledge in complex,
  difficult or stressful situations.
  ● Effectively communicate and share technical information to audiences at all levels of the organization.
  ● Actively participate in building a culture of change and innovation

Job Requirements:

Technical Knowledge/ Skills/ Training required:

• Experience of delivering excellent customer satisfaction within a working retail/service
  environment
  ● Excellent customer service skills
  ● High levels of energy and self-motivation
  ● Enthusiastic around technology and innovation
  ● Effective problem identification and solutions skills
  ● Willing to step up and challenge the status quo
  ● Strong team player and collaborator
  ● Legal authorisation to work in UK
  ● Fluent in written and spoken English
  ● Experience in delivering a technical support service
  ● Technical expertise [Windows, Apple Mac, Mobile]
  ● Experience working in a global organisation
  ● Proven analytical skills

        To Apply:
https://www.pwc.com/m1/en/careers/experienced-jobs/description.html?wdjobreqid=85127WD&wdcountry=ARE&wdjobsite=Global_Experienced_Careers

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