Al Futtaim Jobs - Aftersales Operations Manager | Lexus | Dubai, UAE (Dubai, AE)

Job Requisition ID: 44104 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Operations Manager– Lexus Service Distributor

 

Job Description:

• To support the Lexus Service operations for all service related areas. Ensuring that we deliver customer excellence.
• Working with the National Aftersales Manager in the development of a strategic plan for the business that develops the facilities and the associates using latest technology available to maximize the efficient running of our service business.
• This person will be the ambassador of the Lexus brand within the Service function, and will ensure that Lexus service needs are being met and addressed at the right quality and in a timely manner. This will be achieved through influencing other support departments to fully understand the significance of the Lexus position within AFM
• The person in this role will be responsible for assisting and supporting the Lexus Service Division to achieve its sales & financial targets, whilst focusing on cost controls.

 

Key Responsibilities:

• Working to meet set objectives for the Lexus Service operations.
• Working alongside the Service Managers to ensure standards are being maintained.
• To liaise with NSD, AFM Standards, ISO9000, AAA to ensure all technical and Customer standards are met and followed up correctly and in a timely manner.
• To become part of the Vehicle Launch Committee to ensure service are involved and ready to receive new product.
• To work closely with the Service Mangers ensuring that Customer and Associate Survey’s
• New Build projects
• New Workshop and reception technology
• Ensuring that TMC warranty is followed properly but balanced with a more flexible approach to customer requirements unique to Lexus.         
• Responsible for driving Lexus revenue and profitability in coordination with the Lexus Aftersales Manager, Weekly monitoring of overall budgets Vs actuals to ensure all actions possible are taken in a timely manner.         
• Responsible for supporting the Lexus Product Team during new vehicle launch, technical investigations and Logistics. 
• To coordinate with the Lexus team during all new build projects.              

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

• Diploma in Mechanical/ Automotive Engineering
• 10 years’ experience, incl. 3 - 5 Years’ experience with premium brands in a service manager role
• Valid UAE driving license 

 

Job-Specific Skills:

• Computer skills
• Management skills
• Customers handling skills
• SAP 
• Dealer Management System
• Training (On the Job & Theoretical)

 

Behavioural Competencies :

• Integrity
• Analytical
• Follow-up
• Oral Communication & Presentation
• Team Work
• Planning & Organizing
• Initiative/ Change Agent

 

Ref-AN

#LI-POST19

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply Now