Al Futtaim Jobs - Process & Compliance Manager | ACE Hardware | Dubai, UAE (Dubai, AE)

Job Requisition ID: 51281 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

JOB PURPOSE:

 

The Process & Compliance Manager will support the brand with delivering an efficient agenda of Process, Control and Compliance, Change management and Training across the business

 

The role includes monitoring and setting of

 

1. Processes
2. Compliance
3. Training and Change Management

 

This includes the adherence to policies and guidelines set up for internal controls, system maintenance, external audit and AFG/Retail Finance policies and risk management framework.

 

 

KEY ACTIVITIES:

Process

• Ensure appropriate Retail End to End Processes exist that are clear and concise
• Analyse Business / Store / Warehouse operations and workflow.
• Develop store & other functions SOPs with right RACI matrix in conjunction with functions’ deliverables, the store operations and Retail P&C. And also ensure smooth implementation and compliance checks.
• Review and where necessary revise and or amend the standard operating procedures to ensure brands have a full suite of policies and SOP aligned to the agreed processes
• Ensure that policies are understood and adopted, and the right level of training is developed to ensure adoption
• Approve and review close policies, procedures, standards and templates
• Reviewing and modifying existing procedures to reflect changes in operations

 

Control and Compliance 

 

Manage Internal Controls and Compliance

 

• Approve & review internal controls and self-assessment check lists within the business key areas and functions
• Developing an internal audit program across all functions , putting regular controls in the main processes ( like P2P, GRN , warehouse operations, AP & AR , B2B , Ecom, HR operations across all regions..etc)
• Preparing monthly summary reports with recommendations for the brand leadership team and having good collaboration with all functions to implement the necessary changes.
• Reviewing and advising on all internal audit reports of the stores for all brands / other wholesale and distribution business
• Interacting with internal auditors to ensure that all major risk areas are covered under the audit program
• Develop a data analytics reporting to manage non-compliance
• Highlighting to the Senior Management areas of inadequate compliance performance

 

Loss Prevention and Stock Control

 

• Spearhead the introduction of loss prevention technology, data analytics and technology such as RFID into the business to assist in the management of stock loss and minimise exposure. Develop and implement effective processes to eradicate exposures.
• Improving the efficiency and the effectiveness of the Store Operating Procedures (SOP) and practices working alongside the store operations team
• Conduct periodic compliance reviews by performing store visits to ensure effective implementation of processes and implement procedures
• Ensuring the periodic stock count for all stores are conducted within the stipulated period ensuring that the shrinkage has been properly computed and reported. Assist stores with the development and implementation of stock loss action plans
• Reviewing proposed IT system changes for store operations to ensure that control aspects have been adequately addressed Attend UAT (user acceptance testing) for IT implementation such as New functionalities on ERP systems, Inventory module etc.
• Carrying out pre-implementation testing and assist in the implementation of the systems in the stores
• Ensuring that Key Performance Indicators (KPI's) for store operations are developed across brands
• Reviewing and identifying the best practices adopted in a particular business or related industries.

 

 

Knowledge transfer and training

 

• Develop training and workshop capability in the division
• Ensuring the preparation of the Store Procedure's training material and provide training to the store personnel to facilitate a consistent implementation of the procedures across the brands
• Spearhead the conduct of the training needs and content development (online, class room or written)
• Spearhead training for existing and new staff
• Oversee periodic review of response time of activities conducted by staff to determine if additional training sessions are required

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge:

• Degree in Business Administration/ Accounting/ Finance (or any other related fields)
• Knowledge in IFRS and other local regulations
• Store Operations / Store Management experience is preferred
• Retail audit background is preferred
• Lean/ Agile trained preferred (however internal training provided)
• Retail of equivalent FMGC experience required

 

Minimum Experience:

• Min 8 years of experience in Retail Operations, P&C or Internal Audit related functions,
• Experience working across multiple levels (including executive level) and across function
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Experience of SAP and Retail POS systems (Retail Pro, Oracle XBRi) is preferred
• Demonstrated ability to work effectively in a multi-national, matrix organization
• Detail-oriented and reliable
• Experience in business process mapping

 

Job-Specific Skills:

• Proficient in English,
• Problem solver with a continuous improvement mindset
• Well-versed in international and local accounting requirements and regulations
• Prior experience in project-management
• Supervisory/ leadership experience
• Collaborative and resourceful to drive operational efficiency

 

Behavioural Competencies:

• People-management skills
• Ability to work independently and with a team
• Able to adapt to a fast-changing environment
• Good analytical and communication skills
• Ability to multi-task

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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