Al Futtaim Jobs - UAE National_Receptionist | Al Futtaim Lexus | Dubai (Dubai, AE)

Job Requisition ID: [[53648]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

To provide full support to all customers visiting Al Futtaim Motors. To be the first point of contact to welcome and identify customers’ needs.

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks

• Ensure customers are given the Worlds Warmest Welcome when entering the branch. To guarantee a 100% Score in the performance indicators.
• Establish the reason for a customer visit and direct to appropriate department ensuring the customer's needs have been met which in turn will guarantee a 100% score in performance indicators
• Appointment
• Walk-In
• New retail/SME/Pre-Owned or Export
• Responsible to ensure all customers with appointments are directed to the correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
• Ensure all customers receive a warm send-off on exiting the branch. The aim is to make our customers feel acknowledged and to show that we care.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

The role purpose is to ensure all Al Futtaim customers receive a First Class service when entering the branch. Ensuring the customer is guided to the relevant department and their needs are clearly identified and conveyed to the appropriate associate. Understanding the Customer Journey from Start to Finish.

 

The role holder interacts directly with:

 

• All Visitors to branch.
• Branch Manager.
• Branch Sales Executives.
• Branch Support Staff.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

Bachelor's degree or Equivalent.

 

Minimum Experience:

 1-year customer service experience or experience in a customer-facing role.

 

Job-Specific Skills:

 Written and spoken English is a must. 

 

Required Mindsets and behaviors:

Adherence to Al-Futtaim's core values of respect, integrity, collaboration, and excellence.

Charismatic personality gains customer confidence and trust.

Established work ethic.

Self Motivation.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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