Al Futtaim Jobs - Customer Service Assistant | IKEA | Mall of Arabia | 6th October Egypt (Cairo, EG)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

About You 

You have a passion for selling and eagerness to want to help customers. You enjoy working in a fast-paced and complex environment. You have the willingness in transforming IKEA to be the world’s leading home furnishing retailer.

 

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day
• Holds Bachelor's Degree
• 3 to 5 years experience in smilar role
• Background or experience in retail, home furnishings, kitchen/office furniture, telecommunication, hotels or related field

• Customer Focus, Initiative, Sales Driven

• Proficiency in MS Office applications, especially MS Excel and Word

• Fluency in Written and spoken English

• Able to work on rotational shifts, weekends and public holidays

 

About the Role

You are responsible to oversee and provide support on the info desk, in order to assist customers in a friendly and professional manner.

 

Key Specific Accountabilities:

• Handles routine customer complaint promptly and courteously.
• Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
• Greets and welcomes customers on arrival at the store.
• Makes announcements and pages the person the visitors have asked to see.
• Ensures Customers bags are stored safely and security.
• Ensures all customers’ queries are attended to in a professional manner.
• Ensures Shopping tools and catalogues are available for the customers.
• Provides bags / trollies as appropriate.
• Ensure all system procedures are adhered to as per policy / procedure.
• Suggests improved ways of working going forwards.
• Understands the impact of increasing sales with Shopping Tools.
• Briefs the Duty Manager on complaints that require management assistance.

 

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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