Jobs in Egypt - Sr.Content Reviewer at Amazon

Sr.Content Reviewer at Amazon

Location: Cairo

Job Description:

1. Internet Advertiser Review
· Review web sites for content quality based on Content Guidelines.
· Thoroughly check ad content with quality and accuracy.
· Approve or disapprove new and changed ad submissions based on policy guidelines.
· Analyze data and evaluate trends/ patterns.
· Recommend generic pattern to be translated into Rules.
· Writing customer-facing emails to address concerns and report issues.
· Troubleshooting issues related to Advertisers.

2. Training & Coaching
· Coordinating training & mentoring sessions
· Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
· Coaching IARs towards improvement where necessary
· Offering “remedial” instruction in tool usage and other topics as required

3. Maintaining Updates & Documentation and Monitoring workflow
· Escalating questions/issues from the team regarding the process and cascading updates to the team
· Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
· Preparing weekly process reports & sending these out to the concerned people
· Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations

4. Review & Maintain internal process quality –
· Maintaining high internal quality of the processes by performing quality audits
· Providing specific & timely feedback to policers on errors & trends
· Act as SMEs for processes on the floor
. Should be flexible to work in night shifts and rotational weeks off’s
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Job Requirements:

Relevant Experience:

· 1 plus years’ experience with Operations processes required

Technical Knowledge/ Skills/ Training required:         

· Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
· Ability to effectively and efficiently complete difficult goals or assignments
· Strong interpersonal and communication skills
· Confident in using Microsoft Package (especially Excel)
· Willingness to work with sensitive issues, including but not limited to:

o content : -Bilingual language is a must
o Religious and philosophically sensitive issues
Alcohol, tobacco, weapons and other potentially offensive products

To Apply:
https://www.amazon.jobs/en/jobs/996618/sr-content-reviewer

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