(USA-WA-Seattle) Inflight FAB QA Auditor

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Inflight Food & Beverage Quality Assurance Auditor conducts kitchen and ramp audits to ensure contractual compliance with Inflight food and beverage (FAB) policies and procedures. The Food & Beverage QA Auditor solves catering challenges at Alaska, Horizon, and Skywest. As an individual contributor, this role focuses on improving catering performance in assigned locations. Scope & Complexity This individual contributor role supports quality assurance activities for Alaska Airlines (AS) mainline and regional carrier routes. Key Duties - Performs initial and follow-up audits for food and beverage operations to ensure contractual compliance with Inflight food and beverage policies and procedures. - Creates audit reports, assists in creating and implementing recovery plans for failed audits, and monitors the effectiveness of recovery plans. - Provides input into catering operations process, procedures, and key department initiatives. - Works under the direction of the general manager(s) to identify and recommend effective corrective action(s) based on audit findings and performance trends. - Provides real-time coaching and training of kitchen personnel. - Assists with implementation of new menu cycles by meeting inbound flights to gather flight attendants' feedback and observe catering performance. - Participates in FAB on-call scheduling and support, as well as regular staff meetings in Seattle (SEA). Job-Specific Skills, Experience, & Education Required - 1 year experience in large scale, multi-unit food & beverage operations management, including inventory controls, HACCP procedures and production controls. - A Bachelor of Arts or a Bachelor of Science degree, with a focus in food and beverage management or a related discipline, or an additional two years of training/experience in lieu of this degree. - Demonstrated ability to communicate with auditees in an effective and positive manner. - Strong professional curiosity. - Strong track record working successfully in a team environment and independently with minimal daily supervision. - Frequent travel, as much as 70% of the time. - Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. Preferred - Strong ability to understand business processes and key controls to mitigate operational and safety risks. - Superior verbal and written communication, problem solving, planning, organizational, and analytical skills. - Experience in quality assurance, internal audit, or internal evaluation programs. - Airline catering and/or food and beverage experience. - Inflight or flight attendant experience. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35859 **Location** Seattle, WA **FLSA Status** Exempt **Full/Part Time** **Regular/Temporary** Regular
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