Jobs in Egypt - Investigations Manager at Amazon

Investigations Manager at Amazon

Location: Cairo

Job Description:

· Plan, direct and organise the day-to-day operation of a global Fraud Detection Team across our multiple marketplaces.
· Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
· Formulate and recommend practices to increase the effectiveness and efficiency of the department.
· Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
· Develop and execute strategies to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
· Ensure that effective development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
· Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
· Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
· Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121’s are in place to positively support our raise the bar philosophy.

Job Requirements:

Technical Knowledge/ Skills/ Training required:         

• Extensive people management abilities with significant experience in directly line managing employees in a management position
  · Substantial project, planning, change and time management capabilities.
  · Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
  · Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential.
  · Must be a self-motivated individual with good attention to detail, commercial awareness with good judgement and decision making skills.
  · Have the ability to drive, motivate and develop leaders of large teams.
  · Experience working with fraud or in the financial risk management domain preferred but not required.

To Apply:
https://www.amazon.jobs/en/jobs/1052729/investigations-manager

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