Jobs in Egypt - Selling Partner Support Site Manager at Amazon

Selling Partner Support Site Manager at Amazon

Location: Cairo

Job Description:

• Manage all day to day operations at our Cairo contact center, achieving performance goals while creating a positive, supportive Amazon culture that nurtures high performance and strong employee engagement.
  · Collaborate with internal partners to build input-focused operating plans for achievement of key performance goals.
  · Build working culture where accountability, transparency, and collaboration are the norm, and where data-based deep dives into root causes of defects is a standard operating practice
  · Fosters a work environment that is respectful of all cultures and is accepting of a diverse workforce.
  · Advocate for improvements to systems and processes that will benefit associates and/or sellers
  · Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site leadership
  · Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our sellers issues; encourage risk-taking and advocacy on behalf of sellers
  · Create closed-loop feedback processes where associates are encouraged to be active participants in identifying opportunities for improvements to seller experience, workplace conditions, and internal tools.
  · Work with finance team to develop and manage to annual expense budget
  · Build collaborative relationships with leaders in other departments
  Focus and deliverables in first 12 months:
  · Achieve site-wide goals in performance metrics including first-contact resolution, re-open rates, and quality.
  · Build a high performing Cairo management team
  · Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause Seller pain and associate frustration.
  · Improve the experience of the Cairo associates as measured by improvements in attrition and associate engagement surveys.

Job Requirements:

Education:

· Bachelor’s degree is required.

Relevant Experience:

· Minimum of 10+ years of people management and operations leadership experience, including 4+ years in a senior management role in a fast paced, contact center environment.

Technical Knowledge/ Skills/ Training required:

• Proven track record of leading large operational teams to high levels of performance and developing future leaders.
  · Highly analytical and data-oriented; comfortable making data-based decisions.
  · Excellent follow-up skills and attention to detail.
  · Superior written and verbal communication skills.
  · Strong interpersonal skills, able to interact effectively and build relationships with people at all levels of the organization.
  · Positive change agent in a constantly changing and growing operational environment
  · Able to thrive in a global organization, advocating for local site while effectively liaising and supporting regional and global stakeholders.
  · Highly adaptable and flexible.
  · Strong orientation to developing and promoting standard processes and procedures.

To Apply:
https://www.amazon.jobs/en/jobs/1038867/selling-partner-support-site-manager

Tips for updating your Resume:
https://careeradvancers.org/resume-cv-tips/