(USA-WA-Seattle) Field Service Specialist

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Field Service Specialist is responsible for developing solutions to complex information technology problems at Alaska Airlines, including infrastructure, enterprise computing/networking, and radio/telephone communication systems. They are responsible for project management and leading vendor support teams. As an individual contributor, this role makes recommendations to improve work intake, break/fix, adds/moves/changes, and system reliability. They are responsible for customer relationships and providing exceptional customer service. They will work closely with both small and large teams supporting the operations of Alaska Airlines. Scope & Complexity This individual contributor position supports field service activities for Alaska Airlines Key Duties - Provides support of all IT airline and airport-related systems. - Takes ownership of problems and ensures they are resolved quickly and efficiently. Follows-up on all outstanding incidents until they are fully resolved. - Provides technical assistance, guidance, and recommendations to end-users. - Takes initiative to develop creative solutions to complex IT problems such as connectivity in critical environments. - Effectively leads vendors and contractors supporting IT systems and infrastructure. - Applies Project Management principles and practices in leading, planning, and completing complex projects. - Communicates effectively with stakeholders, users, leadership, peers, and team. - With limited direction from the manager, works with the team to prioritize work and solve problems effectively. - Predisposed to action with a sense of urgency in support of critical systems. Job-Specific Skills, Experience and Education Required - 2 years of experience in IT field service, or related area. - Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree. - Experience in cross-divisional technology projects, infrastructure, mobile, radio, and telephone systems. - Proven experience learning and leading change of new technologies, processes, and methodologies. - Experience delivering exceptional customer service despite difficult circumstances. - Ability to lift/stand/bend/climb in order to complete essential job functions. - Ability and willingness to travel approximately 50% of the time. - Ability and willingness to work non-traditional hours and accept frequent on-call duties (e.g., evenings, weekends, after-hours, holidays, etc.). - Minimum age of 18. - Must be authorized to work in the U.S. Preferred - Experience supporting multiple technical platforms (e.g., Windows, MAC OS, VMware, Altiris). - Project Management skills or experience. - Airline experience. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36384 **Location** Seattle, WA **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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