Jobs in Egypt - Distributor & Customer Support Lead at PepsiCo

Distributor & Customer Support Lead at PepsiCo

Location: Nasr City

Job Description:

• Provide support to Customer Account Specialists, enabling achievement of critical customer initiatives and Key Performance Indicators including: on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
• Reminder for Key Customer / Distributor contract renewal (where applicable).
• Conduct monthly payment reconciliation for all credit customers – Reconciliation part. Prepare information (payment track record) for terminating customers (due to bad payment record or other reason).
• Maintain Customer Master Data and Maintain policies, processes, and tools.
• Receive data from Field Sales and Verify customer information. Make updates to customer information as necessary. Receive data from Field Sales and Verify customer information.
• Create Sales Order in the system, check price and Stock Keeping Unit accuracy and “Determine stock availability.
• Review distributor and customer dashboards (Claims data, incentives, Design & Analysis).
• Manage customer service issues (create service ticket, coordinate with Zone Admins). Generate weekly reporting to track Advance Ship Notice compliance by bin /Required Supply Rates. Distribute weekly reports to Field leaders via email.
• Complete weekly analysis and reporting of fill rate against customer order (95% standard) to identify root causes.
• Drive and supporting continuous process improvement and standardization in order to increase efficiency.
• Report shared service performance on Customer/Distributor Management order to Markets/Cluster and Sales Lead.
• Participate in regular operational review calls with Business Partners and Business Leaders.
• Work with other capability leaders within sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future.
• Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action.
• Discuss staff performance with management and make recommendations for staff development and succession planning.

Job Requirements:

• Minimum 5 years of experience in Sales/Sales Trade Management.

• Bachelor’s degree in commerce/business administration/Supply Chain.
• 3-4 years of previous experience as planner, logistics specialist or customer account specialist including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms.
• Demonstrate sound financial acumen, data analysis strength with strong attention to detail.
• Distributors / Customer management capabilities.
• Previous experience as a people leader.
• Experience with standard data resources and solutions (Syndicated POS, Panel, Retail Link, RSI)

To Apply:
https://www.pepsicojobs.com/main/jobs/207952BR?lang=en-eg&previousLocale=en-US

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