Al Futtaim Jobs - Aftersales Manager | Parts & Service | Al Futtaim Toyota Aftersales | Ajman (Ajman, AE)

Job Requisition ID: 59921 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Position:

Al Futtaim Motors is currently looking to recruit an experienced Aftersales Manager – Parts & Service to join our team in Sharjah.

 

Reporting to the Regional Aftersales Manager, you will  drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.

 

Specifically, your key responsibilities are as follows:

• Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales  and recovery rate target
• Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
• Compliance of local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
• Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
• Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
• Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
• Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
• Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to Toyota Head office, Customer Engagement Centre, Customer Relations Department, Vendors, Marketing team and CRM; Business process and Mystery Shopping
• Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
• Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc. for Management reporting. 
• Manage facility to comply with the Toyota Corporate Image standards as well as HSSE standards
• Ensure 100% compliance with Standard Operating Procedures

 

About You: 

The ideal candidate for this role should possess the following qualifications, knowledge and skills:

• Bachelor of Engineering, preferably Automotive or Business Management or equivalent.
• 10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial level.
• Knowledge of Automotive dealer / distributor business processes, strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership. 
• Candidates with Toyota background and Arabic speakers are highly preferred!

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