(USA-WA-Seattle) Passenger Service Agent

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** ROLE SUMMARY The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights. HOURS - Full time with 30-40 scheduled hours per week - We operate 24 hours per day, 7 days per week and are looking for candidates who are flexible and can work any shift assigned SCOPE & COMPLEXITY This individual contributor role supports guest services activities for Horizon Air. KEY DUTIES - Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights). - Ensure cabin accommodations. - Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage. - Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests. - Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system. - At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. - Performs other duties as assigned. JOB-SPECIFIC EXPERIENCE, EDUCATION & SKILLS Required - A minimum of 1 year of customer service or community service experience. - Strong written and verbal communication skills. - Ability to juggle multiple tasks in a fast-paced environment. - Ability to learn and operate a computerized reservation system. - Typing speed of at least 25 WPM. - Ability to consistently lift 50 pounds. - Must be able to stand for long periods of time. - Must be able to bend, stoop, squat, reach and grasp. - Ability to perform basic mathematics. - Ability to work a flexible schedule including nights, weekends and holidays. - Ability to participate in paid training that may require overnight travel. - Ability to obtain airport security clearance. - Ability to communicate in English. - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. JOB-SPECIFIC LEADERSHIP EXPECTATIONS Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **PAY** - $15.00 per hour - Medical, dental, vision benefits - 401K retirement plan - Monthly and annual profit sharing programs - Flight privileges! **START YOUR NEW JOURNEY NOW** Submit your application by 07/15/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36424 **Location** Seattle, WA **FLSA Status** Nonexempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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