Aviation Maintenance Business Analyst, IT (Dayton, OH, US)
Location: Dayton Intl Apt (DAY-TRML)
Additional Locations: None
Requisition ID: 38387
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
- This job is a member of the Information Technology Team within the Information Technology Division.
- Responsible for the identification, documentation, management and communication of scope and requirements for multiple projects and initiatives in a fast-paced environment.
- Translates business functional and non-functional requirements into the appropriate Business Requirements Document (BRD), Functional Requirements Document (FRD), Process Flow Diagrams, and Business Scenarios and Rally User Stories
- Participates in the creation of the project artifacts (i.e. Requirements Traceability Matrix, Test Plan, Defect Reporting Matrix) with the Project Manager (PM)
- Works collaboratively with customer and user groups, technical leads, development resources, engineers and architects and external project teams
- Works with the 3rd Party Vendors (e.g., Sabre, DXC, AOS, etc.) to design and deliver the approved solution
- Tracks progress and provides project status reports according to the information needs of the stakeholders including, at times, executive level staff
- Outside of the iteration, the Technical Lead works closely with the Product Owner to refine the backlog and understand the technical impact
- Works with the team to ready work for development, answering questions, managing dependencies, and planning and tasking the work.
- Supports squad’s development activities including planning, coding, writing tests, code review, build processes, environment and release activities.
- Works with development team to determine technical patterns, refactoring opportunities and improvements in automation and processes.
- Provides on-call application support (24 x 7 x 365), as required
- Maintain the original copy of the M&E department’s current processes.
- Field incoming problem tickets from end users to resolve application and software issues.
- Field incoming problem tickets from end users to resolve application and software issues.
- Monitor, prioritize, schedule and administer all instances where enhancements and defect resolution are required.
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Assist with software upgrades including reviewing upgrade documentation, testing, and coordinating the upgrade with development and business teams.
- Maintain the original copy of the M&E department’s current processes.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, unit leaders and software vendor.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Identify and learn appropriate software applications used and supported by the organization.
- Participate in the design, development, and delivery of applications training programs and individual classes.
- Provide support for the testing of new and existing software applications under development or consideration for purchase.
- Travels domestically and internationally, as required
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 3 years of experience as an IT Business Analyst
Preferred Qualifications- Education & Prior Job Experience
- 5 years of experience as an IT Business Analyst
- A&P License
Skills, Licenses & Certifications
- Experience in IFS Maintenix is a critical skill
- Experience in the maintenance and engineering area from a business perspective including planning, MOC, and reliability.
- Work with business and IT teams to develop and innovate new solutions business problems.
- Proficiency in MS Suite (Excel, PowerPoint, Word, Visio, Project, Access)
- Experience gathering and documenting complex system requirements, technical specifications, and developing detailed system diagrams
- Experience in analysis techniques, such as requirements gathering and use case development
- Experience delivering in-house and externally-developed applications
- Understanding of failover, disaster recovery and mirroring concepts and experience delivering mission-critical applications in a high-availability environment
- Knowledge of SDLC, DPaCE, or Agile methodologies
- Broad understanding of crew operations or flight operations processes
- Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
- Ability to thrive in a sense-of-urgency environment and leverage best practices
- Strong organization, planning, interpersonal, and negotiating skills
- Strong analytical, estimating, and problem solving skills
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 38387
Apply Now
No comments: