Job Requisition ID: 64067
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Job Description
1. JOB DETAILS:
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Job Title:
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Fleet Coordinator
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Reports to:
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Leasing supervisor
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Direct Reports:
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5
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Department:
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Operation - Rental Logistics.
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Location:
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Hertz AbuDhabi – Yas island
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Band:
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C
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JOB PURPOSE:
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To ensure timely execution of transactions related to Rental Reservations, Delivery, Collections, Movement of required cars from various locations, with increased allocation of vehicles for Walk-ins & overall improvement in customer satisfaction by adhering to agreed standards.
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KEY ACCOUNTABILITIES:
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Description
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Performance Indicators
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Rental Reservations Manifest Execution
- Run daily reservations manifest for all branches in AbuDhabi with correct allocation of vehicles as per substitution matrix to dispatch vehicles as per requirement to all branches.
- Managing driver’s allocation for all transactions of vehicles. Dispatching reservation vehicles with time frame minimum 30 min in advance.
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- Reservation Manifest saved in O drive
- Feedback from the ResponseTek portal in reference to Customer Engagement
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Rental Delivery and Collection.
- Manage vehicle delivery to customers- Contact customers and assign drivers
- Collect vehicles from customers – Contact customers and assign drivers
- Ensure all documents are collected and submitted as per agreed process.
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- Collection & Delivery manifest saved in O drive
- 24-hour timeline KPI – Feedback from the business and entries in the Complaints Management Log
- Collection are pre-closed and logged in system at the same day of notification.
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Walk Up
- Ensure 30% of total check outs for the day are provided as Walk up vehicles
- Liaise with the Yard team to ensure adequate stock of clean vehicles are available at all times.
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- Daily Rental count report
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Huddle Board update
- Update Huddle Board in each shift to ensure all correct data is up to date & huddle done daily with drivers & other associates to share important points.
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- Timely update of agreed fields on the Huddle Board
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Reporting
- Send an updated report of all required transactions (Delivery, Collections, movement of Cars, Inventory etc.) on a daily basis to the supervisor/manager.
- Email the Shift Handover document to the supervisor/manager at the end of each shift
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- Shift Handover document in O drive
- Reconciled Inventory of Branch 98 and 80
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Breakdowns assistance (After Office Hours)
- Attend to customer queries concerning service and maintenance after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday
- Attend to Breakdowns and emergencies after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday.
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- After hours breakdown report and feedback circulated by the contact centre
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Customer complaints and Resolution
- Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
- Where required customer challenges are escalated to the Leasing supervisor as per process agreed.
- Ensure that professional communications are upheld at all times by Email, Phone & Verbal. This is with internal and external customers.
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- Complaints management log
- Feedback from the business
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Driver Management
- Reporting any lateness or sickness of drivers to the Leasing supervisor.
- Ensure all drivers assigned as per the schedule of vehicle requirement and there is no downtime in driver’s shift.
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- Intimation email to Leasing Supervisor and update on Huddle Board
- PDR discussions
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Lease Pro Management
- Ensure all transfers is done correctly. Check in and check out in appropriate branch. Open NRTs is closed on daily basis.
- Inventory of Ready to Rent and Walk in branch on daily basis to avoid ageing vehicles.
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- Audit by Leasing Supervisor in Carpro
- Reconciled Inventory of Branch 109,117,400 and 93
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QUALIFICATIONS, EXPERIENCE, & SKILLS:
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Minimum Qualifications and Knowledge:
- Bachelor’s degree or equivalent
- Knowledge of MS-Office i.e. Word and Excel and other applications desirable
- Good knowledge of roads and locations in the UAE and RTA legislations
- Professional communication and presentation (written and verbal) skills
- Excellent customer interaction skills
Minimum Experience:
- Over 2 years’ experience in working in the automotive industry – Rental industry is desirable
Job-Specific Skills:
- Excellent team building skills
- Demonstration of leadership qualities
- Excellent problem solving and analytical skills
- Ability to plan and organize effectively
- Ability to work under pressure
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We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Apply Now
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