Director, Technical Operations Data Analytics and Performance (Ft Worth, TX, US)
Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 38584
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
The role is a part of the Technical Operations Planning team within our Technical Operations group. This role will be responsible for leading short and long term development of data and analytical tools, including the development of new analytical methodology supporting Technical Operations. Additionally, this role will develop and validate operational metrics, lead the Business Technology and Product Support Model for Technical Operations, as well as foster continual development to meet the evolving expansion in data, analysis, and the use of data to improve operational performance.
- Lead team responsible for the advanced analytics of operational data and development of department databases
- Maintain current knowledge of operational needs / issues and directs the department towards actions that lead to improvements
- Work with Technical Operations PMO to provide analytical, performance, and functional toolsets to support Technical Operations Strategies
- Act as liaison with other Technical Operations departments and vendors to provide assistance in resolving operational performance issues
- Develop new insights to evaluate operational performance by using advanced coding/programming
- Maintain and champion Technical Operations IT Strategies and Product roadmaps
- Interface with IT to institutionalize or enhance self-service Business Intelligence (BI) tools
- Demonstrates the highest standards of personal ethics and integrity
- Bachelor’s degree in Mechanical, Electrical, or Aeronautical engineering, or advanced Statistics or Mathematical degree with experience in maintenance
- Masters of Business Administration or other advanced degree or certification preferred
- 7 years of leadership experience in a technical, professional environment
- Extensive experience in analyzing cross-divisional operations data, as well as developing databases and merging of data
- Advanced analytical skills, including a proficiency in MS Office suite of applications
- Working knowledge of Lean/Six Sigma principles
- Experience with analysis and database/reporting software and tools, including Alteryx, PowerBI, SAS, Tableau, VBA, SQL, and Text Mining
- Demonstrated ability to develop, implement, and manage large-scale initiatives and projects in an efficient, cost effective manner
- Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners
- Demonstrated ability to create a culture of continuous improvement that is open and respectful and thrives on diversity and trust
- Ability to manage, motivate, coach, and counsel a diverse team of managers and analysts
- Ability to influence through outstanding interpersonal and collaboration skills
- Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 38584
Apply Now
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