(USA-OR-Portland) Inflight Supervisor

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** KEY RESPONSIBILITIES - Effectively manage a group of Flight Attendants in the delivery of quality service -Drive operational excellence: leadership presence in the operation to support flight attendants with on time departures and turn timeline process compliance. - Own the Business: Implement clear and attainable actions to improve Inflight's contribution to the operation. - Foster a safe work environment both on and off the aircraft - Speak to Inflight's daily performance and actions for improvements in various settings. - Model the Service Framework in all interactions with flight attendants and customers - Provide ongoing mentoring/coaching to flight attendants in the following areas: job performance, attendance reliability, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, employee-to-employee conflict - Regularly and positively recognize Beyond Service experiences provided by flight attendants - Be a liaison to other departments when specific flight attendant information is requested - Participate in flight attendant interviews and hiring processes - Other duties as assigned QUALIFICATONS - High school diploma or equivalent required - Authorization to work in the U.S. and enter/exit Canada & Mexico required - Minimum age of 21 required - Ability to work outdoors in varying weather conditions - 2 years of customer service experience required - Previous airline experience preferred - Flight Attendant training and one year inflight experience highly preferred - Previous management and/or supervisory experience highly preferred - Excellent written and verbal communication skills - Ability to direct the work of others in a positive way - Ability to juggle multiple tasks in a fast-paced environment - Ability to listen and respond effectively - Ability to meet minimum requirements for Flight Attendant position - Ability to provide top quality internal and external customer service - Ability to work a flexible schedule, including am/pm hours, weekends and holidays - Regular and predictable attendance - Ability to present a passport or state issued birth certificate - Successful completion of or scheduled for next available Horizon Air New Leader Orientation - Valid Flight FAA Flight Attendant Certification or successful completion of next available Horizon Air Flight Attendant Ground school course **START YOUR NEW JOURNEY NOW** Submit your application by 09/27/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36599 **Location** Portland, OR **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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