Al Futtaim Jobs - CRM Manager Overseas | Automotive | Dubai, UAE (Dubai, AE)

Job Requisition ID: 65081 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

CRM Manager- Overseas

 

Job Purpose:

• The CRM and Lifecycle Manager is responsible to lead all initiatives that will help to extend customer messaging from traditional CRM channels into digital & omni touch-points, ensuring that customers get exposed to the right message and / or content in a timely fashion for our overseas businesses. 
• The ideal candidate needs to be a confident communicator, expert in the fields of customer engagement across traditional and new channels with experience in Omnichannel CRM proposition creation and the ability to influence at all levels. 
• We are looking for a strong communicator and influencer showing a passion for customer and a vision to drive us forwards as key, a highly organized self-starter who can bring new thinking and innovation to the team.

 

Key Responsibilities:

• Customer Retention baselines and YOY improvements in line with business expectations
• Cost effective approaches to lead and appointment generation
• Timely, personalised and relevant communications throughout the customer lifecycle
• Increase Sales / Revenue using optimized mix of all owned channels and optimised propositions
• Develop and optimize Branding and Brand synergies across all inbound and outbound channels- pull and push priorities alignment

 

Qualifications, Experience & Skills:

SPECIAL SKILLS AND EXPERIENCE REQUIRED:

• Seasoned CRM leader, with experience ideally from and e-commerce and/or automotive retail environment
• Suitable university business qualification (Degree level or higher)
• Minimum of 7 years of working experience in CRM
• Experience of growing and overseeing high performing CRM teams
• Excellent understanding of CRM, loyalty, e-commerce and performance media for customer engagement
• Ability to work and influence cross functionally at all levels
• Ability to translate customer insight and data into practical innovative cost-effective solutions & programs
• Understanding and experience of improving the Customer experience and Digital awareness
• Automotive Lifecycle knowledge is an advantage

 

COMPETENCIES:

• Influence management positions without direct authority
• Ability to work independently with high credibility
• Mastery of interpersonal skills to drive change without direct authority in a win/win framework.
• Strong communication skills at all levels
• Strong analytical skills, with the ability to create simple but compelling call to action based on the data
• Ability to appropriately challenge and push for results

 

 

 

KGM

#LI-POST19

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply Now