Al Futtaim Jobs - Senior Manager - Customer Data | Al-Futtaim Automotive | Dubai (Dubai, AE)

Job Requisition ID: 65103 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

Job Title:           Senior Customer Data Manager

Reports to:       HO Data, Insights & Advanced Analytics

Direct Reports: 1

 

Job purpose:

The Senior Customer Data Manager will evolve Auto Division’s data strategy and analytics to drive customer success. This role will partner with data scientists, product management and customer engagement teams to derive insights which will inform new products, new features, and new ways to delight our customers through their journey. Finding and understanding new data relationships will help us to unlock new innovations and opportunities to delight customers. The role will help Al-Futtaim Automotive to never lose a customer by using key performance predictors and metrics to ensure we are executing effectively to consistently deliver Customer success and delight.

 

Key Accountabilities:

• Architect and deliver dashboards to effectively represent key performance predictors and metrics which indicate Customer health, trigger next best action, and indicate areas of improvement
• Design, implement and continuously improve data operations processes for the curation of core data assets
• Use available tools to manually apply required transformations, enrichments and data derivations in order to prototype outcomes for data consumers.
• Use available tools to prototype the data quality measurements according to defined data quality rules
• Use modern tools and technologies to identify and prioritise opportunities for automation across data sourcing and transformation and communicate transformation, data derivation and cleansing logic effectively to engineers and stakeholders.
• Maintain records of all data transformation, enrichment, derivation and cleansing performed.
• Take ownership of data governance and data quality performance reporting , including metrics, KPIs and issue remediation in conjunction with data owners, and communicate these to the Data Governance Council.
• Be a core member in the team delivering the Data Strategy, working in an agile methodology, to deliver trusted governed data for the business.
• Manage the implementation of new data sets and data solutions, including requirements gathering, design, testing, training, successful roll-out, and continuous improvement
• Promote a customer-centric mindset in all interactions, decisions, approaches
• Perform other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the Customer Success department           
• Work closely with the Head of Customer Data, Insights and Analytics, group Data / IT teams and the Automotive brands, and potentially vendors, to identify data governance, data quality and analytics opportunities based on a deep understanding of our businesses and their information assets.
• This includes, conducting data quality assessments, ensuring with all stakeholders are always adhering to data structure & protocols (ingesting or exporting data / hashing data)
• Provide guidance, training and coaching to data analysts and the analytics community on analytics frameworks, best practices, and technologies.
• Support in the development of data standards and protocols to ensure scalability and support self-service data use

 

 

 

Job Context

The position impacts the organisation by owning the data governance and data quality performance, data analysis & reporting, including metrics, KPIs and issue remediation in conjunction with data owners, and communicate these to the Data Governance Group functions.

 

The incumbent is expected to establish themselves as a key interface / stakeholder, with both the Automotive brands and the Group support functions (group IT and Data / Analytics). They will collaborate and, where practicable, standardised processes, methodologies and procedures that can be applied throughout the Automotive division. Also, this position will be a key overall Al-Futtaim group stakeholder and will need to support group wide Data and Analytics initiatives.

 

Qualifications, experience, & skills:

• B.Sc. Degree. Computer Science/statistics, mathematics with emphasis on applied mathematics or informatics
• Knowledge in SQL, Python and R. Advanced knowledge of relational databases
• Strong stakeholder management experience
• Experience working with large data sets and regulatory guidelines (GDPR knowledge will be an asset)
• Deep understanding of Advanced Analytics - Statistics, Machine Learning, Computer Science, Economics
• Candidates who are considered for this role should have demonstrated a high-level of Commercial Acumen, Clear strategic thinking and have the ability to quickly create constituency and influence at a senior A track record of success with advanced analytics, working with large data sets, to uncover and unlock new opportunities to deliver value to Customers
• Ability to build relationships with customers and stakeholders to gain in-depth understanding of Customer problems and needs
• Strong communication skills; ability to work with a variety of stakeholders including executives
• Candidates who are considered for this role should have demonstrated a high-level of Commercial Acumen, Clear strategic thinking and have the ability to quickly create constituency and influence at a senior level.

 

Job-Specific Skills:

• Strong communication skills (written and verbal)
• Ability to self-manage and self-motivate
• Strong analytical thinking, problem solving, resourcefulness and time management capabilities
• Proven record of delivering business impact
• Experience working with data analytics tools and reporting platforms
• Proven expertise in usage of MS Office Suite and related project management systems (Preferably Microsoft Project Online Professional and JIRA)
• Expertise on agile methodology or software development life cycle experience in analytics (preferably prior track record of playing the scrum master role)
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

 

Behavioural Competencies:

• Exceptional planning and organizational skill
• Strong communication and influencing skills
• Quality and result orientated
• Be strategic yet hands on
• Commercial and cultural awareness
• Interpersonal effectiveness and relationship building in multicultural environment
• Leadership and Team building

 

 

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply Now