Al Futtaim Jobs - Unified Communication Technician | AFT | Dubai, UAE (Dubai, AE)

Job Requisition ID: [[64401]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Job Title:                                          Unified communication Technician

Reports to:                                      Team Lead – Unified communication

Department:                                   Technical Services

Location:                                          Dubai, UAE

 

JOB PURPOSE

AFT is leading system integrator and managed services provider in the field of ICT, ELV and software application solution. Unified communication Technician is required to provide installation, testing, commissioning and support in ICT and data networking field.

 

KEY ACCOUNTABILITIES

• Install and configure the solution as specified
• After-sales support maintenance as per SLA signed with customers
• Installation and configuration of Unified communication solutions in co-ordination with customers, principals, service providers, and business partners to ensure implementation meets design parameters.
• Ensure the committed timelines are met for the projects at customer sites within the agreed scope, cost and quality.
• Ensure all project deliverables are tracked and communicated as per customer requirements
• Providing post-sales support to customers
• Training to customers on system usage.
• Prioritizing workload to maximize productivity and minimize customer downtime.
• Service Delivery: Ensure Customer Satisfaction with the 24x7 Support

 

JOB CONTEXT

This position operates within the context of Unified communication solutions. The Alcatel – Lucent, Cisco or Avaya trained and certified engineer will be part of the team to Build, test and deploy the unified communication solutions. Job seeker must have excellent hands on experience to perform the job.

 

QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualifications:

• Graduate engineer or Diploma holder in Electronics / Telecom / IT/ computer science

 

Experience:

• Must have minimum 3 years of experience in Alcatel Lucent voice solutions or from similar vendor
• Certifications from Alcatel – Lucent, Cisco or Avaya unified communications solutions
• Experience in Data networking, WiFi will have preference

 

Technical Skills:

• Must have ability to resolve cabling problems. Must be able to do physical mounting of hardware at customer site, do cabling and labelling
• Good knowledge and hand on experience in commissioning and support services of Unified communication solutions along with basic data networking knowledge
• Excellent problem analytical skills and problem simulation

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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