(USA-OR-Portland) Customer Services Supervisor

**WHAT WE'RE ABOUT** We deliver excellence with passion. Each Horizon employee aims high, and working closely together, we soar. As a committed partner to Alaska Airlines, we connect the cities, people and promise of the West. Going the extra mile for guests and each other. Taking on each day knowing we're part of something remarkable. **YOUR ROLE** Role Summary The Supervisor Customer Service oversees the execution of running a safe, on-time and regulatory compliance operation at the departure gates by ensuring tools and equipment are available and working for employees to perform their job functions effectively at Horizon Air. As a people leader, the Supervisor Customer Service leads and establishes priorities for the team to assist with customer relations to ensure passenger service standards are maintained and exceeded. Key Duties -Lead team of Customer Service Agents in scheduling, training, attendance, discipline and performance as well as establish priorities. -Investigates and reports delays and irregular flight activity and proposes solutions for how to avoid delays in the future. -Make decisions and ensure tools and equipment are available and working for employees to perform job functions effectively. Follow up with ITS, facilities and airport as needed. -Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight and balance, and baggage handling procedures. -Monitors compliance with FAA and company regulations and periodically reviews applicable documents. -Develop people through effective performance management coaches? agents and provides relevant feedback. Job-Specific Skills, Experience & Education Required -3 years of experience in customer service. -Bachelor?s degree, or an additional two years of relevant training/experience in lieu of this degree. -Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams. -Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts). -High school diploma or equivalent. -Minimum age of 18. -Must be authorized to work in the U.S. Preferred -Airline experience -Experience leading and coaching employees -Experience scheduling shift work and administering budget controls. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **START YOUR NEW JOURNEY NOW** Submit your application by 10/22/2020 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 36650 **Location** Portland, OR **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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