(USA-SC-Charleston) Contract Service Lead

**Company** Alaska Airlines **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. **Role Summary** The Contract Service Lead (CSL) is responsible for supervising the Customer Service, Ramp, Operations and Cargo functions. This is a union represented position. **Key Duties** + Responsible for supervising the Customer Service, Ramp, Operations and Cargo functions. + Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment. + Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future. + Maintain involvement in customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded. + Evaluate individual work performance and provide necessary feedback. + Monitor compliance with FAA and company regulations and periodically reviewing applicable documents. + Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed). + Represent Alaska Airlines Customer Service-Airports at various meetings with the Vendors, Airport and other airlines. + Assist with budgetary controls and accountable documents. + Assist with station audits and compliance. + The Contract Service Lead will not be responsible for Alaska Airlines employment decisions and/or the administration of discipline. **Job-Specific Experience, Education & Skills** **Required** + A minimum of 2 years of station operations experience in passenger service, cargo handling, fleet service, and/or ground operations. + Strong interpersonal skills facilitating effective verbal and written communication at all levels in the organization. + Strong analytical skills. + Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex challenges facing the company. + Ability to consistently lift 50 lbs. + Must be able to bend, stoop, squat, reach and grasp. + Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). + Typing speed of at least 25 WPM. + Ability and willingness to work a flexible schedule based upon business need, including weekends and holidays. + Must be able to read, write and communicate in English. + High school diploma or equivalent. + Minimum age of 18. + Must be authorized to work in the U.S. **Preferred** + Proven project and change management skills, and a thirst for applying research and best practices to existing business problems. + Experience with agent scheduling and budget controls. + Experience with coaching employees on performance-related issues. + Working knowledge of Image. **Role/Location Specific Requirements** + Successful applicant will need to join union and start at base rate of $15.52 + $6.25 differential associated with CSL. + COPS and RSSA applicants would maintain current base + $6.25 differential. **Starting Rate** USD $15.52/Hr. **Total Rewards** + Medical, dental and vision benefits + 401k program + Monthly incentive pay plan + Annual incentive pay plan + Generous paid time off + Travel privileges on Alaska Airlines & Horizon Air **Job-Specific Leadership Expectations** Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **Equal Employment Opportunity** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. We participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **FLSA Status** Non-Exempt **Employment Type** Full-Time **Regular/Temporary** Regular **Job Locations** _USA-SC-Charleston_ **Company** _Alaska Airlines_ **Requisition ID** _2020-4690_ **Division** _ASCSA - AS Airport Ops & Customer Svc_ **Employment Type** _Full-Time_ **Category** _Airports & Warehouse_
Apply Now